What is multi factor authorization verifying? A device or a location or both?

TTN2014
Regular Participant

What is multi factor authorization verifying? A device or a location or both?

Why am I being asked to verify my device multiple times?  I thought Multi-factor would know my computer and allow me to come in without verifying each time.  It is also verifying my location and if I move around with my laptop, does each location have to be verified?

4 REPLIES 4
Zoe_H
Employee

Hello @TTN2014,

 

Thank you for reaching out to the Community! It is required to complete every single time you log into the account to keep your security safe. I do apologize for any inconvenience as this can not be changed. Thanks! 


Zoe H.
Community & Social Media Support

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TTN2014
Regular Participant

I'm not sure that's true.  My computer has been verified and I've logged in and out several times without the secondary verification.  I can live with this but having to verify every time I log into CC is very problematic.

Hello @TTN2014,

 

It is going to be a requirement every time you sign in now to keep your data safe. I will gladly submit your feedback on this! Thanks. 


Zoe H.
Community & Social Media Support

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Hello @TTN2014. To clarify what Zoe said, multi-factor authentication is triggered when our system identifies a login coming from a new device or network. If you log in using the same device but use either a new network or VPN (or even an incognito or private window), we will ask to verify your login using the authentication method you created. 


Caitlin M.
Community Manager
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