What is multi factor authorization verifying? A device or a location or both?

TTN2014
Regular Participant
0 Votes

Why am I being asked to verify my device multiple times?  I thought Multi-factor would know my computer and allow me to come in without verifying each time.  It is also verifying my location and if I move around with my laptop, does each location have to be verified?

4 REPLIES 4
Zoe_H
Employee
0 Votes

Hello @TTN2014,

 

Thank you for reaching out to the Community! It is required to complete every single time you log into the account to keep your security safe. I do apologize for any inconvenience as this can not be changed. Thanks! 


Zoe H.
Community & Social Media Support

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TTN2014
Regular Participant
0 Votes

I'm not sure that's true.  My computer has been verified and I've logged in and out several times without the secondary verification.  I can live with this but having to verify every time I log into CC is very problematic.

Zoe_H
Employee
0 Votes

Hello @TTN2014,

 

It is going to be a requirement every time you sign in now to keep your data safe. I will gladly submit your feedback on this! Thanks. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Caitlin_M
Administrator
0 Votes

Hello @TTN2014. To clarify what Zoe said, multi-factor authentication is triggered when our system identifies a login coming from a new device or network. If you log in using the same device but use either a new network or VPN (or even an incognito or private window), we will ask to verify your login using the authentication method you created. 

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Caitlin M.
Community Manager