password protected error

KendraM185
Participant

password protected error

Suddenly over the past few weeks I receive the password protected error trying to upload a document that does not have a password. After a few tries the document is finally accepted. Could this be fixed?
1 REPLY 1
William_D
Moderator

Hello @KendraM185 ,

 

Is this issue occurring when importing the document directly to the Library, using the Import PDF for creating an email, or when trying to import and add while working in the email editor?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.