Product Ideas

This needs to be easier. If I copy an email from a folder, it should automatically assign the copy to the same folder, or at least ASK upon creation of any email what folder you want to put it in. Also, you should not have to exit an email in order to file it. Thanks. ... View more

It would be helpful and save time if images could be organized into a folder at the time of upload, both while building an email and when directly in the library. Perhaps a drop down menu in the upload dialog box to designate which folder the images should go in (instead of uploading to All Images and then going back to select the same images and putting them in a folder). ... View more

Some VERY helpful improvements would be as follows: 1) Contact navigation system....  There is a "next page" button at the bottom right of each page - why not have it at the top as well?  When viewing contacts in the 250 or 500 contacts-per-page view mode, it seems pointless to have to scroll all the way to the bottom of each page just to advance to the next section of the contact list.      a) also adding the abililty to manually type in the page that you want to visit would be wonderful.  For example:  if I am viewing contacts in 250 contacts-per-page mode, for our organization this means that we have 10 pages of contacts.  Say I want to jump to the 6th page.  Why is it required to click (and wait for the DB query to pull up the information, which also takes a while) on each following page until I finally get to the 6th page?  Why can't I just type in a text box specifying which page I want to jump to?     b) also adding the ability to search for a section of our entire contact list by a letter of the alphabet would be amazing.  If I want to jump right to the section that has everyone whose last name starts with "M", why can't I? Or select all the contacts that have a specific area code?       c) Why, when selecting which fields of contacts you want to view under the "Modify Columns" option, why is Phone Number not an accessible option?  You give the option to add custom fields, so why not include a field that is already built in?  I am having difficulty understanding this logic. 2) Contact data entry system - when I am inputting the data fields for each new person, and I scroll down to see the other sections included within the window... if I happen to scroll further down past the point than the "new contact" window has data/fields to display, it scrolls the background master list, therefore making a person have to stop and scroll again to find where they left off after the "wheel of fortune" lands wherever it feels like when the data is saved and the data entry window is closed.  The data entry window is the active window when inputting/altering contact data... it should be the only window that can accept mouse commands.  Is it to hard to disable input to the background while the active window is open, or at lease force the active window to accept all input until the contact file is saved? ... View more

Hello Constant Contact: My Boss is asking me reports of Eblasts and the only thing your system provides is a simple cvs Excel sheet. I don't think this is a Professional Report to "report". Anyone can fake a simple excel sheet. Why you don't have the option to download the full color Report in PDF with your logo and stats? It would be much better and professional. Thank. ... View more

The new way to enter contacts is much less efficient for our company. We preferred the old setup where adding one contact was all in one page and you could lookup what list to add that contact to with a search bar. ... View more

Hi Constant, I regularly upload about 10 pdfs to use in my emails due to having multiple versions of our newsletter.  You have recently added a function that creates an automatic, one page jpg preview of the pdf.  In the past, I could simply drop all 10 files and they would upload.  With your new function, I cannot as the page regularly gets stuck and loops.  All I see is a Waiting for Cache message on the bottom status.  While this is a novel idea, I really dislike it because I do not use your auto-created image anyway.  Please roll this code back OR ad the option to make it optional so I can turn it off.  I cannot drop two pdfs due to it freezing.  While I am sure this was well intentioned, the process is not working for my account and I would like to remove it.   Sincerely, Eric   ... View more

I agree LouiseG92.  This new format IS NOT conducive to my needs.  If I have to use this new format, i'd prefer to have the option of the Order of the Columns, whereas I prefer LAST NAME, FIRST NAME, EMAIL ADDRESS...... unfortunately I'm told that we don't have the option to do this.  Very Poor service!! ... View more

Preferred the old Contacts layout with the line graph. Is there a way to view it instead of the table graph? ... View more

Hi, I would like to request the same content/document folder organization functionality that is present under the 'Library' tab to be present when selecting a document during the email campaign design process where it will be useful if the Library folders can drop down and we can select files to link from there instead of seeing a whole list when linking docs. It can be rather tedious when creating a campaign. I think it would be best for content organization. Please contact me back for me to describe this further(if needed). Thank you! ... View more

We send out our customers a simple 10 question survey asking why they bought.  The last question asks for any additional feedback.  I get notices that we have "new responses" and when I go to the survey, look under "overall results" and then see the question and it says "number of responses" and then the link to "View Text Answers".  HERE is the challenge.  There is no way to see which ones are old/new.  There is no "sort" button and it's not clear if the new ones are on top of the list or the bottom several pages back.  A "Date" of response column would be great here!  And by default show the newest ones first. We use the same survey for several months at a time and send out in batches to new customers. So, responses may come in over a long period of time. ... View more

I wanted to delete all our contacts who have not opened our emails in the last two years.  I created a segmented list from all of our varied email lists.  There is no simple way to just delete them. I had to chat with support who had to walk me through a very convoluted process.  There is nothing in the knowledge base for this. You have to first create a new list with all those contacts that you want to delete. (Not at all intuitive.) Then you have to go to your email list and click on manage lists and chose all the other lists except that one. Then you can delete the contacts from those lists, and then you have to delete the new list and all the contacts in it. I suggest that the developers work out a method for choosing all the contacts on the segmented list and create a way to delete them from all the lists they came from in one step. ... View more

when we upload contacts from orders - sometimes the people are already on there from old orders years ago. We upload new orders with a note of the date (month) uploaded. So, if they are already on there from say, 2018.... then our new upload with a note of "March 2020" will make it look like she is a new customer. (And we cannot check each new order to see if they are already on the database.) Therefore - can there be a way to upload with an option "if contact exists - do not add." Thank you. ... View more

Two suggestions/observations from using your polling function: 1. Allow creator to enter an end date so people are not allowed to "vote" after a certain time period. 2. The CSV export has a bug OR needs information added to it. If a reader makes a selection on the poll then returns a day or more later and makes a selection again on the same poll, the app view shows the last date they "voted" but the exported CSV only shows the first date they "voted." I think both of those pieces of information should be in the report. ... View more