About William_A

William_A · ‎10-30-2024

Hello @SmartSourceSolutionsLLC , During one of your recent chat cases, the agent spoke with our higher level technical team (Tier 2), and they're seeing a wholly different form being rendered. Are you actually using an inline form built directly within your Constant Contact account, or are you using an integrated form, such as one built in the Wordpress integration? The Tier 2 agent was able to confirm that inline forms in general should fade to the confirmation after submission, and is the expected behavior. It's possible that something in the site's code could be interfering with either the inline code, or the universal code, assuming you are using an actual inline form and not an integrated or 3rd-party built one.

William_A · ‎10-30-2024

Hello @InesM , No, tickets are provided after submitting registration. It'd be a matter of checking your system for whether or not you've set their payment status to paid or not, to determine if you'd allow them entry. See also: Events 2.0 FAQ

William_A · ‎10-30-2024

Did you have an actual question regarding how to manage your lists? Or were you simply declaring how you intend to handle them?

William_A · ‎10-30-2024

Hello @ChristianVoices , If you need guidance on exporting lists, I'd reocmmend following along with our main article on the topic (also available via the Help tab in your account).

William_A · ‎10-30-2024

Hello @CommunityF3 , "Email Lists" is not an available, default dynamic content selection. I checked your account, and you have a custom field named "email lists," which means this is something you (or someone else within your account) setup on the date listed. This would not function properly unless you actually have information for your contacts that coincides with that custom field.

William_A · ‎10-30-2024

Hello @NormaR82 , welcome to Constant Contact and our Community! Regarding your inquiry about SMS messaging, this is an addon package for subscriptions that starts at $10 USD / month for the 0-500 messages tier. If you're on the Premium subscription plan, this first tier is included in the monthly subscription. For more info and quick references to relevant Help articles, I'd recommend checking out this thread in our Community's Questions & Discussions board.

William_A · ‎10-29-2024

Hello @MichelleC3000 , We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

William_A · ‎10-29-2024

Hello @user55542 , If the bot program acts like a contact normally would by triggering the coded tracking pixel for opens and rewritten URL for click tracks, then it's going to result in the skewed reporting. See my below comment for your options on how to best handle these problematic contacts.

William_A · ‎10-29-2024

Hello @JenniferS7 , Have you considered merging the 30 lists into a new, singular list? That way you can just select one option when sending an email to a specific industry. If you need to further filter that industry list via segmentation, you can then do so without having to make a ton of +AND selections for building the segment, all while having a single segment to work from for sending to.

William_A · ‎10-29-2024

Hello @SeattleM9 , It looks like you're responding to an older, closed product idea thread. If you're needing general support, I'd advise checking our Questions & Discussions board. If you need guidance on how to edit individual contacts, including permission status, see our main article on the topic. If you're intending to unsubscribe multiple contacts at once, you can utilize the file import option mentioned above. I'm able to find references to these different processes by searching for "unsubscribe" in both the Help tab in accounts, as well as the search engine for the Community.

William_A · ‎10-28-2024

Hello @DaveH9 , According to the hiher level agents I spoke with, the % shown for individual emails in the drilldowns on the overall Reporting page are for click-to-open, regardless of them being labeled as just "click rate." Are you seeing something different in your account, or are you instead asking for the ability to toggle back and forth for "click rate" vs "click-to-open rate" for the email drilldowns?

William_A · ‎10-28-2024

Hello @PM2Comms , I'd avise calling in for live troubleshooting.

William_A · ‎10-27-2024

Hello @CharlieZ1701 , Since the email has technically been re-sent with the selection of those new, additional contacts, it's now softlocked from scheduling for resend-to-non-openers. This is done as an anti-spam measure. Your best option now is to make a list from the Did Not Open drilldown, copy the email, then send the copied email to the new Did Not Open list.

William_A · ‎10-27-2024

Hello @KathiS105 , They only get the ICS link for adding to their calendars on the confirmation page that displays after registering for the event, and in the confirmation email they receive automatically after registering.

William_A · ‎10-27-2024

Hello @user59539 , Per the chat between the higher level technical agent and your chat agent, this may have something to do with the coding in the custom code email. Since troubleshooting for the custom code builder can only be done by the Tier 2 team, we will not have any further insight to provide through this support channel. The Tier 2 agent the case was assigned to will be reaching out to you some time tomorrow (Monday, October 28) with an update.

William_A · ‎10-26-2024

Hello @ChristineB7 , If the tickets (or whatever you decide to label them as) for an event have a limited quantity, and they all get RSVP'd, then the event registration will automatically close. If a registrant is cancelled, and it would open up a ticket that would normally still be available, then the registration will re-open. The same applies for tickets with limited dates of availability- even if you make an event active before any tickets are available, the registration page won't be accessible until at least one ticket is set to be available. For more info on managing tickets, please see our main article on the topic. See also: Events 2.0 FAQ

William_A · ‎10-26-2024

Hello @DesM , Is your Instagram business page connected to your Facebook business manager, the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type which can look and function similar, but is ultimately not allowed to connect through the API. You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side. See also: Change the Facebook Page associated with your Instagram Business Profile Sync your social media accounts to create social posts through your Constant Contact account

William_A · ‎10-25-2024

Anything you have for the event's description, which is editable via event's basics settings, will display as a default on the registration page, as well as for Event blocks. Event descriptions should be very brief and direct, and what you'd expect to show as a default element on the landing page, invitations, and registration page. Event blocks can be added to emails or landing pages, and are included by default for emails and landing pages built within the specific event. They can be edited to not include the text block (description), image, or other default elements included in the event's basics. Event landing pages and emails can be customized beyond the info put into the event's settings. The registration page cannot be customized beyond the event's settings.

William_A · ‎10-25-2024

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

William_A · ‎10-25-2024

If you're needing a trial account closed early, or to just have the email removed as its username, please reach out to one of our available support channels (including the Questions & Discussions board) to make the general support request.

William_A · ‎10-25-2024

William_A · ‎10-25-2024

Hello @KassieW1 , We technically do, as certain partners are able to access and manage "child" accounts from their "parent" account. If you have no intention of becoming a partner, or your particular organizational setup wouldn't fit with partner expectations, then your only other option would be to act as an independent user for different accounts. Due to how account users and partnerships are setup, alongside the necessities for secure logins and account access, there are currently no plans to adjust how users are added/managed within accounts.

William_A · ‎10-25-2024

Ah, nevermind, some other agents were able to recreate the issue finally after making a few adjustments on both Frefox and Chrome. They're working to get an issue ticket written up, and I'll get it tracked to your account. That said, does the issue persist when you adjust the actual size of the browser window? They still had to shrink up or expand out their browser screens overall to cause the issue to occur, so they're wondering if simply adjusting the window size on your side will at least alleviate the issue in the immediacy.

William_A · ‎10-25-2024

Hi @rcppubs23 , I checked with our higher level technical team, and we're both having troublesh recreating this issue. Does this issue persist when you zoom in our out on your browser screen? Or, if you reset to 100% zoom (CTRL 0 on PC or CMD 0 on Mac)? If you have access to any others, does the issue persist for you on other browsers or devices?

William_A · ‎10-25-2024

The event's description is meant to be a brief, simple explanation or welcome of what prospective registrants are signing up for. Your event landing pages, emails, and social posts are where you can include (for example): additional, more elaborative information, guest speaker intros, info about parking, info about the venue, info about logging into an online meeting, or any other pertinent info wouldn't make sense in a brief, limited-character general description for the event.

William_A · ‎10-25-2024

That's because that information is what you included in your basics for the event. That is what's going to display in the registration page and in the event block of your landing page as a default functionality. If you don't want that info to display for on the registration page itself, then you're going to want to remove it from the event's basic settings. This means that for your landing page, you'd need to manually add it to the landing page via a separate text block, after the change is made.

William_A · ‎10-25-2024

You can change the image by editing the event's basics via the Edit button on the event's dashboard. The event landing page pulls the image as part of the overall Event Block that's automatically included with it. This can be deleted by clicking the image, then clicking its trash can. You can then drag over your banner image or an image placeholder block and Replace, just like adding images to a regular email or landing page. See also: Events 2.0 FAQ

William_A · ‎10-25-2024

Hello @SteveE8639 , I'd advise not using the banner for your event's main image. Either use an image of the event itself (if it's an annual one you ave previous iages of) or an applicable logo for either the event or your organization. If you'd like to include the banner in some aspect of your event's marketing, it can b eincluded as a manually-added image block for your event landing page, emails, etc.

William_A · ‎10-25-2024

Hello everyone, Thank you for replying to this thread so I can continue to highlight the impact of this issue to the devs. The issue is part of an upcoming deploy they're working on, but beyond that I do not have any updates on the issue to share at this time. If you're an affected user who has not commented on this thread yet, please do so, so I can get the issue tracked to your account accordingly. If you have already commented in the thread, then I've already tracked the issue to your account. We will update this thread accordingly when we have a more substantive update.

William_A · ‎10-25-2024

Hello @user0808942 , There isn't a way to do this for social posts between partnered accounts.

Re: Inline form stays visible after submission

Re: Tickets for Events

Re: Uploading New Lists

Re: Uploading New Lists

Re: Dynamic Content based on contact list?

Re: Introduce Yourself to the Community

Re: Campaign Builder - Status changed to: Acknowle...

Re: Respondents who open "all links" in an email

Re: segmenting

Re: Adding a contact manually to unsubscribed list

Re: Please Add Click-to-Open Rate - Status changed...

Re: Transparent Inner Background for Section

Re: "Resend to Non-Openers cannot be used on a cam...

Re: Linking event dates to calendar

Re: Unable to save changes to the email settings (...

Re: Automatic Registration Closure

Re: unable to connect instagram account no matter ...

Re: Event and Registration Page

Re: Ability to open drilled down click report from...

Re: Deleting Trail Accounts /Manager Interface Dev...

Re: Deleting Trail Accounts /Manager Interface Dev...

Re: Deleting Trail Accounts /Manager Interface Dev...

Re: popups get in the way

Re: popups get in the way

Re: Event and Registration Page

Re: Event and Registration Page

Re: Event and Registration Page

Re: Event and Registration Page

Re: Check for Errors not picking up links

Re: Copy or move a scheduled social post