After further investigation and speaking with our technical teams, it looks like this was part of a very recent update in order to accommodate SMS-only contacts. It also has the indirect benefit of maintaining the list record, in case a contact unsubs accidentally, or as part of an integration sync, and needs to be resubbed.   What this means going forward, is that contacts in a list that unsubscribe for emails will remain in the lists they were a part of, regardless of their SMS subscription status. Our article on understanding unsubscribed contacts has been updated since that release to reflect this change. However, their unsubscribed email status means that they won't be sent email campaigns, even if the list they're in is selected to send to.    In the event that a contact that is listed as unsubscribed says they still received your email, please call our phone support so they can investigate the specific contact further.   If you're not wanting unsubbed contacts to remain in your lists, you can remove them from the lists or delete them from your account entirely. We do still recommend that you maintain a record of your unsubscribed contacts in some capacity, whether that's in your account, or as a file in a database / cloud / device. You can either export the list itself and remove the Email Status: Subscribed contacts via your preferred spreadsheet program, or export all listed unsubscribed contacts.  ... View more

Hello @DougA172 ,   Please keep our Community Guidelines in mind when posting to our public forum.   I'm not sure which legacy UI you'd be referring to, because even our 2nd Generation Editor that retired years ago was setup to change colors with email programs' dark modes - as is the expected function. There's been no "upgrade" or other change on our end that would be affecting how email programs treat dark mode, because it's still functioning the same in this current editor as it did with the long-dead 2nd gen.   Emails apps in particular function with the expectation of inverting colors to provide a darker background. It's part of the reason a lot of major companies and orgs default to the standard white backgrounds, black lettering, and blue links to ensure visibility in both light mode and dark mode's inversions. If an email app is still displaying an email with a white background and black lettering in dark mode, either it's glitching, the original email already had inverted coloration and is trying to override the email app's functions, or the entire email is just an image and thus can't be inverted.    If you're wanting the images you've included at the top and bottom of your email to blend more seamlessly between light and dark modes, I'd recommend using / creating a version with a transparent background.   You say that you had you iPhone on dark mode, but was your particular email app also set to default to dark mode? The reason I ask is that unless you set the app to adopt a phone's styles, it will usually just default to light mode. Is your issue occurring in other email apps you have access to?   If you need additional insight on how dark mode affects emails, see our support article on the topic, or you can check out your email apps' support articles on the topic, if available. ... View more

Just to be sure I'm covering bases, @JuliaB388 , I want to also mention that if you have padding turned on for the image, then it's not going to stretch all the way to the edges of your email's body regardless. For some examples of what I mean, see my screencaps below:   Banner style image with padding off   Banner style image with padding on   Square image filling space with padding off   Square image filling space with padding on   In each of those examples, I've enlarged the image as much as possible within the email's margins. As you'll see, when padding is turned on for the particular image, it results in empty space being included regardless of how much it's pulled to the edges. When padding is turn off, it'll go all the way to the very edge.   If you'd like additional insight on including images with emails, I'd recommend these articles from our Knowledge Base, as well as in-accounts via the Help tab at the top. Insert or remove images from an email Prepare images for upload Resize an image in an email for an optimal look on desktop and mobile ... View more

Hello @ACTORSINC ,   For step-by-step and visual guidance on merging lists, please see our main article on the topic, also available via the Help tab at the top of your account. For step-by-step and visual guidance on deleting lists, see this article.    Additionally I've moved your post to our Questions & Discussions board, as it did not fit in our Product Ideas board. Please do not post potentially sensitive contact or account info in our public forum.  ... View more

Hello,   This is already available by linking to a webpage where you've installed a coded sign up form, or linking to a landing page form you've created. Since coded sign up forms can be technically installed anywhere, and don't have a dedicated URL, it wouldn't currently be feasible to have a catch-all function in campaigns for subscribing.    See also: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email ... View more

Hello @user212665 ,   If their network or email program uses some kind of security tool that "opens" emails and "clicks" their links to check for malware, it can result in that kind of data. In all honesty, the only suggestion I normally have is to setup your account for self-authentication, however you've already got this on your account. This can show the security algorithms that emails being sent through us by you are effectively coming directly from you, and avoid triggering the clicks/opens from bots, but it's unfortunately not a guarantee as some security programs are simply built to function like this.   Beyond that, there's not much else you can do from your end. Our devs are constantly trying to identify the various programs that utilize this functionality, so they can set our system to ignore the behavior and triggers from these particular programs. If, after setting your account up for self-auth, the click rates continue to be inflated or worsen, then it may be worth calling in. That way our general support or higher level technical team can see if there's any further info that can be gleamed from the content of the emails with you live on the phone, or to see if the domains of the contacts that are seeming to bot-click them show any other particular consistencies we can track. ... View more

Hello @ThacherHall ,   If you're wanting to use the registration form, my advice would be to setup several tickets of varying amounts ($5, $10, $20, $50, $100, etc.) you wish to list out, and an unlimited amount of tickets that can be purchased. You can maybe give them different names, or offer featuring the registrants that purchase a higher amount ticket.   Otherwise, there wouldn't really be a way to make this work directly within the registration system for a fully fluid payment amount. You might consider running it similar to a donation campaign, wherein once people have registered for the event, your follow-up emails include a link to your preferred payment system so people can make the custom payment amount they want.     ... View more

Hello @TerryB24 ,   Unfortunately, it is not feasible to include calendar links, reminder emails, and ticket information together. The best alternative would be to create separate tickets with specific times for each sub-event within the main event. Otherwise, these events would have to be completely separate in terms of registration and other processes. ... View more

Hello @user777740 ,   Is it confirmed that the tickets are available, or are they only scheduled to be activated? If none of your active tickets are available on the day that someone accesses the registration link, then it won't let anyone register. At least one ticket needs to be fully available in order for the registration functions to be active. If all of the available tickets have been claimed, then registration won't be available.   See also: Events FAQ ... View more

Based on the screenshot you provided, it appears that you are attempting to connect a document. This requires you to either choose a document that is already in your library or upload a new one and then select it. If you require a refresher on how to link in campaigns, please refer to our articles that cover the various linking techniques. Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email If you need a refresher of linking to documents in campaigns works, please see our main article on the topic.  ... View more