Hello @VanessaC9372 ,   Chat support's default go-to wording when they find something we're tracking - whether it's something we can or cannot control, or if it's a glitch, feature request, or usability consideration - is "this appears to be an issue on our end." This particular issue is more delivery-based, than an actual glitch. In this regard, if your contacts aren't receiving the confirmation emails, even when you manually resend them, then I'd advise looking into delivery recommendations. Otherwise, you may also want to consider speaking directly with the Delivery team.      ... View more

Hello @RosalindL41 ,   Is your issue in regards to the required Business Name, or the optional industry type that doesn't actually show to your contacts?   If you're having issues saving your business name, can you provide the exact error message you're receiving?   If your issue is that your exact industry type / title isn't available, you'd instead want to default to a similarly worded one. As you said, you're a "community non-profit service," for member retired teachers. Since we don't have anything that's explicitly "retired teachers association," the available industry types you'd best fit with would be: Community Service/Non-Profit Educational Organization Educational Service Community Organization Keep in mind that inputting your industry type in your account's Business Details just helps our system with easing some clerical elements, such as industry comparisons for reporting and AI content generation. With the number of industry options available, many of them are significantly overlapping, and will not be individually reflected in the overall average industry rates.  ... View more

Hello @user616517 ,   For guidance on the feedback block, including results and reporting, see our main article on the topic. Click on the hyperlinked number to see the specific contacts that clicked on each icon or answer button in your feedback block. This shows you the both the contacts and the specific response they clicked on. ... View more

Hello @HayleyP7 ,   As there are innumerable holidays throughout the world, and varying denominations, cultures, and individuals who may not want to see emails for a particular holiday, it wouldn't be feasible to have an automated system for this functionality. There would need to be some degree of manual setup and management, such as using the methods suggested below.   1) Have the contact update their list preferences, from a selection of holiday-specific lists. The most, direct process for this would be to put your contacts into lists for those holidays, and then sending out those notice emails so they can use the Update Profile system to manage their list preferences. Thus, if they don't want to receive Valentine's Day emails, for example, they can un-check their membership in the corresponding list. Then when a scheduled holiday email sends to the holiday list, any contact that's removed themselves from the list beforehand won't receive the email.   Links to the UP form can be included in the bodies of emails, and be referred to by whichever terminology you prefer (e.g. "click here to manage your mail list membership"). For guidance on customizing the UP form, see our main article on the topic.   2) Use click reporting and tags. Your other option would be to utilize a custom landing page, thanking them for confirming, and link that in your email. You'd then look at that link's reporting prior to the holiday email sendout, and tag the contacts that clicked that link. Your actual holiday email(s) should then be setup to exclude contacts tagged to not be sent holiday emails.   If wanting to use the tag method, but your account has over 10k contacts, then you'd need to instead make a segmentation that excludes the holiday opt-outs from the specified list(s), and send to that segment. Segments refresh at the time of being sent to, so if you setup and schedule to the segment, then later add contacts to both the list and opt-out tag, it'll have that updated info at time of sending.   See also: Insert, style, or remove text links in an email Clickable image links in an email Insert and customize a button in an email     ... View more

Hello @GaryB65691 ,   You can either use the "Manually add contacts by email address" method immediately presented on the Contacts page, or you can follow the steps outlined in our main article on adding a singular new contact. ... View more

Hello @JamesFick ,   At this time, mainly for Compliance reasons, we aren't providing a way to constantly, automatically resend the same email(s) over and over without some degree of individual setup, reporting, tracking, etc. My recommendation would be to create a reusable template, make copies of it, edit the copies as needed, and schedule those copies for the corresponding dates at least a year or two out. ... View more

After further investigation and speaking with our technical teams, it looks like this was part of a very recent update in order to accommodate SMS-only contacts. It also has the indirect benefit of maintaining the list record, in case a contact unsubs accidentally, or as part of an integration sync, and needs to be resubbed.   What this means going forward, is that contacts in a list that unsubscribe for emails will remain in the lists they were a part of, regardless of their SMS subscription status. Our article on understanding unsubscribed contacts has been updated since that release to reflect this change. However, their unsubscribed email status means that they won't be sent email campaigns, even if the list they're in is selected to send to.    In the event that a contact that is listed as unsubscribed says they still received your email, please call our phone support so they can investigate the specific contact further.   If you're not wanting unsubbed contacts to remain in your lists, you can remove them from the lists or delete them from your account entirely. We do still recommend that you maintain a record of your unsubscribed contacts in some capacity, whether that's in your account, or as a file in a database / cloud / device. You can either export the list itself and remove the Email Status: Subscribed contacts via your preferred spreadsheet program, or export all listed unsubscribed contacts.  ... View more

Hello @DougA172 ,   Please keep our Community Guidelines in mind when posting to our public forum.   I'm not sure which legacy UI you'd be referring to, because even our 2nd Generation Editor that retired years ago was setup to change colors with email programs' dark modes - as is the expected function. There's been no "upgrade" or other change on our end that would be affecting how email programs treat dark mode, because it's still functioning the same in this current editor as it did with the long-dead 2nd gen.   Emails apps in particular function with the expectation of inverting colors to provide a darker background. It's part of the reason a lot of major companies and orgs default to the standard white backgrounds, black lettering, and blue links to ensure visibility in both light mode and dark mode's inversions. If an email app is still displaying an email with a white background and black lettering in dark mode, either it's glitching, the original email already had inverted coloration and is trying to override the email app's functions, or the entire email is just an image and thus can't be inverted.    If you're wanting the images you've included at the top and bottom of your email to blend more seamlessly between light and dark modes, I'd recommend using / creating a version with a transparent background.   You say that you had you iPhone on dark mode, but was your particular email app also set to default to dark mode? The reason I ask is that unless you set the app to adopt a phone's styles, it will usually just default to light mode. Is your issue occurring in other email apps you have access to?   If you need additional insight on how dark mode affects emails, see our support article on the topic, or you can check out your email apps' support articles on the topic, if available. ... View more

Just to be sure I'm covering bases, @JuliaB388 , I want to also mention that if you have padding turned on for the image, then it's not going to stretch all the way to the edges of your email's body regardless. For some examples of what I mean, see my screencaps below:   Banner style image with padding off   Banner style image with padding on   Square image filling space with padding off   Square image filling space with padding on   In each of those examples, I've enlarged the image as much as possible within the email's margins. As you'll see, when padding is turned on for the particular image, it results in empty space being included regardless of how much it's pulled to the edges. When padding is turn off, it'll go all the way to the very edge.   If you'd like additional insight on including images with emails, I'd recommend these articles from our Knowledge Base, as well as in-accounts via the Help tab at the top. Insert or remove images from an email Prepare images for upload Resize an image in an email for an optimal look on desktop and mobile ... View more