Was July hot for you? I am not enjoying the humidity here in New England. What I am enjoying are the new features and updates that came out last month. View the full product update here .
What new feature/update from July do you like? Anything you would like to see?
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You know the feeling.
It’s the day before your email newsletter goes out, and once again you’re just sitting there, staring at a blank template wondering where the heck to start.
Sound familiar? We've all been here. We recommend creating a reusable email template to save time and keep your brand consistent.
What tips and tricks do you have for saving time on creating an email template?
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If you’ve been using email marketing for a while, you might have come across the term segmentation.
It’s a marketing term that simply means, dividing people into groups based on information like interests, demographics, or their preferences on products or services.
It's important that the right people get the right content for what they're looking for. Consider these 4 ways to segment your email list.
How do you break up your email lists? What suggestions would you have for someone just getting started?
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The words you choose for your email subject lines can have a big impact on whether or not the hard work you’ve put into your email will pay off.
Spending a little extra time on your subject line will help you boost email open rates , avoid the junk folder, and get your message in front of the right people.
Use these 12 tweaks to write good email subject lines and improve your open rates!
What subject lines have you found most helpful to drive success?
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You know that sticking to a schedule is important for your business.
It helps you get through your never-ending To Do list and keeps everything running smoothly.
The same is true when it comes to your social media marketing .
Consider creating a social media posting schedule so you can stay on top of your social media marketing.
Has anyone else tried to create a schedule for their social media? What have you find successful?
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This post on how to improve email open rates , gets into the details of the following five strategies:
Invest in your subject line
Fix your “from name”
Find the best time to send
Get to know your audience
Revisit your sign-up process
Have you tried any of the above to get better open rates from your emails? Did it work? What else have you tried?
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We've integrated with Facebook to make it easy for you to create targeted Facebook Lead Ads that collect sign-ups to a list in your Constant Contact account. When Facebook users click on your ad, they're presented with a sign-up form that's pre-filled with contact information that they've publicly shared on Facebook. The ad and the sign-up form are fully customizable, and you can target the ad both to the demographics that matter the most to your organization, and to a population of users who are interested in the type of goods and services you provide.
Do you want to learn more? Click here to learn more about Facebook Lead Ads in our Knowledge Base.
Have any questions? Please let us know below!
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You know it, you’ve seen it, you’ve used it. But have you ever wondered about the folks who keep Knowledge Base running? As a small team of writers, they normally prefer to operate behind the scenes. But today, they’ve agreed to step into the spotlight so that we can share a typical day in the Knowledge Base Team with you.
Office Life Journal
With the jangling of keys, Andrea is the first to arrive. Quickly followed by Rachel W., Alex, Rachel H., and Betsy. They shrug off the morning commute before settling down for the day.
Bodies screaming for caffeine, the team makes their collective way to the nearby kitchenette. One at a time, each member selects their preferred beverage. There’s espresso, coffee, iced tea, and hot tea.
Working off hours, Melissa arrives a bit later to find the rest of the team full of excited chatter. She’s come prepared. Reaching into her bag, she pulls out some energy of her own: homemade iced coffee!
Release meeting. The whole team comes together to discuss what is going live this week.
The team meets up with a programmer for a Product Owner (PO) meeting. They talk about what kind of exciting features they have to look forward to down the pipeline. They schedule time to see a demo.
With hunger gnawing, the team goes down to the cafeteria and grabs a table for lunch. They discuss what drafts each person is working on, the World Cup, and the crazy future that technology is blazing towards.
Dessert! Andrea refills the candy dish with a crowd favorite: Reese’s Peanut Butter Cups. Everyone gets their sugar fix.
Hard at work. The team all have their heads down as keyboards clack away.
Content strategy meeting. The team talks about pain points and the different ways they could improve the existing documentation. They shuffle cards around a Kanban board until they have a plan of attack.
Betsy runs into another Product Owner in the hall. Good news! That feature upgrade won’t be delayed after all. Everything will release on schedule.
Rachel W. wants to add an animated GIF to an article, but runs into trouble. She pings Melissa for help.
The team says goodbye and part their separate ways, leaving Melissa alone to finish the day. Melissa puts on headphones and takes out a mic to record audio for a tutorial.
Time flies by. Melissa yawns and packs up her things.
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Thank you. We really mean it.
pictured left to right: Nick Sermuksnis, Social Media & Content Manager; Kathie Whitaker, Customer Support Team Lead; Dave McCann, Vice President of Customer Success
The Community and Social Care team was awarded a Silver Stevie ® Award this year! This recognition would not be possible without the amazing customers we get to work with every day.
What is a Stevie ® Award? It is a recognition presented by the American Business Awards for excellence in customer service.
In the office, we are known as a “small, but mighty” team. We’re a main team of four people assisted by a talented, driven group of interns who are experts in the Constant Contact product and they bring that knowledge and skill to where our customers want to communicate with us, whether it be on Twitter and Facebook or right here on the Community!
And that’s not all! Constant Contact’s Customer Service department was recognized for a second year , this time with a Silver Stevie® as well, and Dave McCann, our Vice President of Customer Success, was awarded a Bronze!
So, again, thank you. Constant Contact has some of the best customers we could ask for. We’re honored to contribute to your small business journey and if you need us, we will be here.
If you need support please feel free to reach out to us! We're available here on the Community, on social media, and through phone and chat support.
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June is the official start of summer, but Constant Contact isn’t taking a break with the release of new features and product improvements! Check out some of what was released in June 2018 below and then click here for the full report.
Social Share Updates
Facebook Personal Pages Removed - Due to changes to Facebook’s policy regarding third-party apps, Social Share posts can no longer be made on personal Facebook pages. However! Facebook Business Pages are unaffected. Learn More .
Third-Generation Editor Updates
Recent Emails - We heard you. Now you can see your previously selected templates on the Template Picker! Learn More .
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Nothing is more important than our customers’ success, and Knowledge Base is here to help you achieve just that. As product experts, we dedicate ourselves to understanding exactly how you can get the most out of your Constant Contact tools. We know how crucial it is to have the knowledge you need, when you need it, so our video tutorials and how-to articles are online and always available at knowledgebase.constantcontact.com .
Here to introduce themselves and talk about what goes on behind-the-scenes are the Knowledge Base team.
Andrea has been with Constant Contact since March 2006, and actually had a hand in developing the original Knowledge Base over 12 years ago! After feeding it lots of screenshots and keywords to make it big and strong, she’s made the Knowledge Base what it is today. As the Senior Manager of the team, she loves watching the Knowledge Base evolve as we find new and better ways to serve our customers. But just because we can do something, it doesn’t mean we should. She always keeps our users in mind to ensure each piece of content fits the situation, and makes sense in context with the whole.
"If the user can't find it, the feature doesn't exist."
Betsy joined Constant Contact in August 2012 as a Content Developer. She believes small businesses and nonprofits are the key to a thriving economy, and that passion shows. Whenever a new feature is released, she walks through it all from the customer’s perspective — often more than once! Keeping your success firmly in mind, she troubleshoots each process to make it simpler and more digestible. That means finding creative new ways to present information!
"If I can help a small business owner feel confident in taking an action because my article took the mystery out of the process, then I'm doing my job right."
Melissa began her career at Constant Contact back in January 2013, but that doesn’t mean she’s been standing still. She just recently transitioned from Content Developer to a new role as Instructional Designer! That means a lot more time in the studio recording video tutorials, designing infographics, and creating guides. Her passion really shines when drawing motion paths and other animations. It even follows her home. When not tied down to a mic at work, she’s strapped in to her mic at home as a professional video game streamer.
"I really enjoy being able to create something new when I make tutorial videos. Figuring out how to make something work is just plain fun!"
Alex started at Constant Contact in October 2017. As a Content Developer, he enjoys solving the problem of how words fit together and could spend hours just replacing one word for another. A sucker for a good story, he likes to put on a persona and play through a scenario to get that perfect screenshot. This is especially important for best practice articles, where showing a good example can act like a springboard for inspiration.
“I love the stories we tell with screenshots here at Knowledge Base. They’re the perfect visual guide, like a best practice model you can see in action.”
Rachel recently joined us here at Constant Contact in May 2018. Coming from the publishing industry, her experience with copyediting and project management make her the ideal Content Manager. But she does a whole lot more than just discussing the difference between a comma and a semicolon; she’s always on the lookout for the best format to use in each article. After all, what works as a video tutorial might not work as an infographic. She believes in delivering the best experience, in the best medium, to our small business customers. In fact, her very first job was at a small business.
"I enjoy playing a small part in the success of our customers by working on the resources that help them get the most out of the product."
Rachel is our latest addition to the Constant Contact team. She has worn many hats throughout her career, but joined us in June 2018 as a Content Developer. Coming from the world of marketing, she is familiar with using our email marketing software to solve a nonprofit’s needs. Rachel prioritizes the user experience, believing that you have to know what a customer is looking for — and what pain points they face — in order to provide them with the most beneficial information. The hard part is formatting the message to be both clear and visually appealing!
"I'm excited to help our customers make the most of the product and enhance their email marketing through our efforts!"
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Taking the time to set up a series of automated emails saves you time in the long run and helps you stay engaged with your contacts over time. It may seem like a daunting task, but it doesn't have to be! First, take a look at your current email habits. If you find yourself sending the same email (or emails) over and over again to new contacts, an Autoresponder Series can help you.
Interested in automating your emails? Click here to view the full article in our Knowledge Base.
If you have questions, we have answers. Ask below!
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If the usual email formats seem a bit too stiff and formal, you can keep it casual with our Text Message Template . Conversations are a natural way to share information. By simulating a text message conversation, you can resonate with an up-and-coming digital culture. Imitation is the highest form of flattery, after all.
Sounds pretty cool, no? Click here to see what it looks like in our Knowledge Base.
Any questions? Ideas for other templates? Reply below!
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Quickly start your email marketing off on the right foot with the Branded Template Builder! By entering the URL for your website or Facebook page, the template builder pulls your logo, brand colors, and social media links into a couple of different template options. Just choose the one you like best and add the rest of your content to further customize it.
I think that's pretty cool! Do you want to learn more? Click here to view the full article on our Knowledge Base.
Any linger questions? Ask below!
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Your click report is a powerful tool that tells you which of your contacts are engaging with your email, but do you know how to use the information when you send an email? When you set up click segmentation in your email, every time a contact clicks a link, a button, or a clickable image in your email, they're automatically added to a list of your choosing. You can either use the list for future emails or take immediate action using an Autoresponder series to interact with your contacts when they engage with you.
Sounds pretty cool, right? Click here to view the full article on our Knowledge Base.
You got questions? We got answers! Ask below.
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Want to make your subject line stand out in the inbox because it's customized for each contact? Subject line personalization lets you add contact details, like a first or last name, to your subject line. When your contacts read your subject line, they'll see details unique to them.
Do you want to learn more? Click here to view the full article on our Knowledge Base.
Any questions? Ask below!
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Contacts don't open emails for a variety of reasons: they're too busy, your email got buried on a busy mailing day, or they might not find your subject line that interesting. The good news is that you can set your email to automatically resend to the contacts who didn't open it the first time, and tweak your subject line for them, too.
Interested? Click here to view the full article on our Knowledge Base!
Questions? Ask below!
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Did everyone have an enjoyable month of May? We sure did! Constant Contact has implemented even more new features and processes in the last month. For more in-depth information on our updates please click here .
User Interface Updates:
Branded Template Builder - This is pretty cool! The Branded Template Builder is now accessible from the template selection page. You can quickly generate a template based on your website’s logo, colors, and social media links! Learn More .
Resend Option - Were you worried hitting “Resend” in the “More” drop-down might initiate an execution you weren’t prepared for? We hope this eases your mind! We got feedback that it was not clear what would happen after “Resend” is clicked, so it has been changed to “Resend to…” Learn More .
Scan a Business Card - The Constant Contact Mobile App can now pull the email address from a business card. A great feature for when you’re on the go!
Email Preview - The Email Preview panel has been refreshed! It’s a great way to see how your email will look between desktop and mobile!
Users will now have the ability to cancel an A/B Test campaign before the winning campaign is sent.
If you had more than 50 tags in your account you wouldn’t be able to see them all when importing contacts. This was fixed so that you can see all your tags!
In some cases pop-up sign-up forms were showing gaps/broken image icons in certain browsers. Now your sign-up forms will look just like you expected.
We’ve updated the messaging when deleting a contact list to make it more clear what will happen to the contacts within that list.
In addition to the awesome scan business card feature, the Constant Contact Mobile App fixed several bugs around reporting, including display and delay issues.
Our Sign Up Tools page was delayed recognizing some accounts that were upgraded from a trial and would continue to display the Plans & Pricing page. This was corrected so you can start utilizing our features right away
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Let’s start out by facing a tough reality: most small businesses and non-profits — even the most successful ones — aren’t getting the best results they could be from their email list.
Time is scarce in the small business and non-profit worlds, so we’ve been working on a feature that can help you achieve your goals and do it quickly.
Segmentation is the process of organizing your contacts into different groups with the goal of targeting them with content or offers that are relevant to their needs or interests.
How does segmentation help?
Well, one of the biggest reasons people ignore emails or unsubscribe from email lists is because the content they receive isn’t relevant to them. By ensuring that the right people receive the right message you’re more likely to keep them engaged.
Segmentation allows you to segment your contact lists right from the Schedule Page. You can choose to send your email across all of your contact lists, or to those who have recently been added to your account, only to people who open your emails, or to people who haven’t opened your email at all. You can specify the period of time for these segments, too.
For more information on using Segmentation look here!
*Please note — Segmentation is currently available to those who have 20,000 contacts or less. It will be introduced to all accounts in the near future. We’ll keep you updated!
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Automated emails not only allow you to save time, but they also allow you to build stronger relationships by sending timely, relevant emails to your subscribers. We’ll provide a simple formula and use case examples to help you create automated emails that get results for your business.
In this free one hour webinar, you’ll learn how to use automation to:
- Engage new customers to build lasting relationships
- Turn customers into loyal, repeat buyers
- Keep your audience engaged
Simply complete the registration here, and you'll have access to the recorded webinar.
Interested in our free, future webinars? Sign up here to stay in the loop!
Click Segmentation and Automation
How do I activate click segmentation?
Click segmentation is activated by creating a link in the Third-Generation Editor and selecting the box labelled “Enable Click Segmentation” on the insert link screen. From here you will be asked to choose a list to use.
Can someone be added to multiple lists, including for automation, via click segmentation? If so, will they receive multiple emails?
Yes, your contacts can be added to multiple lists. Our system recognizes the same email address across multiple lists and will only send them one copy of the email.
Does the recipient of an automated email need to open it in order to receive the next email in the automated series?
Nope! All emails in the automated series will send no matter if the previous email in the series was opened or not.
How can I use email automation with customers at a physical location?
It’s always a great idea to ask your customers for their email address at checkout. Once you have their email address you can add them to the list of contacts receiving your automated emails.
Does click segmentation work on my website?
Click segmentation will only work for emails created with Constant Contact’s Third-Generation Editor .
How do I trigger an automatic survey email?
Great question! If you subscribe to the Email Plus plan you can add a Survey action block to one (or multiple) emails in your automated series. Or, if you have a full Survey already complete and ready to go you can include the Survey link in your automated email(s.)
Events and Automation
Can I automate event reminders for my registrants?
You sure can! Add your Event registrants to their own list and create a series of emails that will automatically be sent to them at certain intervals. Please keep in mind that you cannot choose a specific date for the automated emails , only the intervals between sending, so you’ll need to plan your emails accordingly.
How can I use email automation to have people sign up for my event?
Make sure to add your event URL to the emails in your automated series. You can create a button or use an image with a call-to-action to sign up and have it hyperlinked to your event URL — just an idea!
Birthday and Anniversary
How are birthday and anniversary emails automated?
Great question! If you have your contacts’ birthdays and anniversary information you can set up an email that will send to them on those dates. Here’s more info on how to get started.
How do I get people to provide their birthday or anniversary?
Your contacts won’t share that information unless you ask them to! You can incentivize them by hinting at a special birthday or anniversary mailing that offers a special benefit to them. Also, make sure to have the birthday field available in your Update Profile Form (the link displays in the footer of all of your emails) so people can add the information that way.
What’s the cutoff time for adding people to a birthday email?
Good question! Let’s say you have a contact whose birthday is on Friday. You need to have their birthday entered into our system by 10 AM ET the day before their birthday (in this example, Thursday) as it will scan for those contacts and get everything ready to send the email at 10:15 AM ET on their birthday.
If I send a coupon via automated birthday or anniversary emails will they have their own unique coupon codes?
When using the our Trackable Coupon each contact will receive a unique coupon code sent directly to their email address.
How can I leverage birthday or anniversary emails when I’m not a brick-and-mortar or online retailer?
You don’t have to sell physical goods to make use of these automated emails ! Everyone likes to be acknowledged, so even if you can’t offer a coupon you can still say happy birthday and leave a memorable mark on your contact. Perhaps instead of a product you can offer them a best practice or tip that relates to your industry or theirs? When it comes to birthdays and gifts, remember — it’s the thought that counts!
How do I send out an email to collect birthday and anniversary dates for my existing contacts?
Make use of the Update Profile Form. This link is located in the footer section of your email so make a call out in the body of your email so folks won’t forget to click and update their information.
Contacts and Sign-Up
Can I use Constant Contact to send out emails once a customer has placed an order on my website?
It depends on what integration you have connected. I would check out our Marketplace for some great first and third party options. If, where the contact information from the purchase is stored is connected to your Constant Contact account, and the list they are added to is connected to an Autoresponder , then it would be possible.
Is it still legal to use an enticement in an email regarding the General Data Protection Regulation (GDPR)?
It is still legal. GDPR just covers transparency in how a person’s data is used and that they provide express permission to be contacted. If you promote an enticement in a way to draw in new contacts, if they sign-up for the enticement then they are giving permission to be contacted. Click here to learn more about GDPR and how it relates to Constant Contact.
How can I update my contact list and remove contacts who have not opened an email after a certain date?
Please click here for a video tutorial on how to gather a list of contacts who haven't opened your emails over a period of time. After creating this list you can then delete these contacts from your account, or re-engage with them to get them interested again!
How do I connect Constant Contact with my website?
Make sure your website is linked within any campaign you send out so your contacts have an easy way to connect directly to it. In addition, you can add one of our sign-up forms to your website to grow your contact list, and/or add links or buttons for any events, surveys or polls you're running.
Could I set up targeted customer lists and send different sets of automated emails to each list?
Yes! Segmenting contact lists is a marketing best practice. If you subscribe to the Email Plus plan you have unlimited access to all of our Automation features. With this you can set up a series of automated emails for specific lists.
Is there a way to update a list of clients from my website into Constant Contact without having to upload it to Excel?
There are several ways to add contacts to your account including integrations that can automatically sync contacts from your own contact management system. These are all available to find and research in our MarketPlace. Click here to visit.
Can I change the colors of a pop-up sign-up form?
The text color and background color of the sign-up button, and the background color of the pop-up sign-up form can be customized.
When will the pop-up sign-up form work properly on Internet Explorer 11?
Internet Explorer 11 is a web browser supported by Constant Contact. If you're experiencing troubles with your pop-up sign-up form please reach out to Customer Support so we can further assist you.
When I upload additional contacts to a list that is setup for automation, will these contacts get the automation flow?
Yes! Automation emails are triggered to automatically send when a new contact is added, either manually or through a sign-up tool, to the list(s) associated with that series.
Can I add my LinkedIn or Facebook contacts to an email automation? If so, how?
You'll want to add the Join My Mailing List Facebook App to your Facebook business page and connect it with the list selected for your Autoresponder series. It allows you to collect new contacts directly from your Facebook business page! You can also share and promote your email campaigns on your Facebook and LinkedIn pages using Social Share . Be sure to include a link or button to your sign-up form within your email campaign. At this time there’s not a way to
If I have a customer with one email address (parent) but the clients are two kids, how can I include an email for each kid?
You can only have one email address per contact profile. You would need an alternate email address for the second kid, in this scenario. You could create custom fields on the initial contact profile to store the second child’s information (or have the contact profile be the parent and then the kids’ name and info are stored as custom fields). If the same email address is being used for both kids then this would be the most effective way, currently.
How can I automatically update my lists? Both for new clients and clients who have gone from active to inactive, etc.?
It depends. If you’re using a third-party program that stores your client information and it has an integration with Constant Contact, it would be possible to automate any changes in the third-party program to reflect in Constant Contact. Otherwise, you would need to update spreadsheets manually and then re-upload them to Constant Contact.
What integrations are available for Constant Contact?
There are first and third-party integrations that connect Constant Contact with many other programs. These are all available to find and research in our MarketPlace. Click here to visit.
What if I have an issue with or need help setting up a third-party integration ?
As the integration is developed and managed by the third-party, we recommend you contact the support team for the third-party directly as they will best be able to assist you. Their contact information can be found on their MarketPlace page.
Can I link Constant Contact to my website to get contacts if someone visits my website?
Yes! You can add one of our sign-up forms to your website! Click here to learn more.
Can contacts who sign up through Facebook trigger an Autoresponder series?
If you assign an Autoresponder series to a list that is associated with your Facebook sign-up form , it will trigger the series to send when a contact signs up.
Is there a way to automatically add leads to Constant Contact that are gained through Facebook Ads?
At this time there isn’t an integration that will automatically transfer contacts picked up by Facebook Ads to a user’s Constant Contact account. You can, however, add our Facebook sign-up form to your Facebook business page. Click here to learn more.
When I make a change to a contact (like their name) in Constant Contact, if they’re associated with the same contact in Shopify, the next time the integration connects Shopify wipes out my changes in Constant Contact. What do I do?
You will want to update the contact in Shopif y instead, so when the integration connects it will push the change to Constant Contact.
Is it possible to automate a newsletter email campaign to go out every Monday? Without copying and making it another campaign?
This definitely is possible! In fact, this would be done through an Autoresponder . Autoresponders allow you to create, schedule and automate a series of emails in your account. When you are scheduling the first email in this series you will have to create a custom timeframe . You can set the first email to be scheduled for Mondays with every other email in the series to go out a week after the previous.
Where do I find how to resend to non-openers?
That’s a great question. We have recently made updates to help streamline resending emails to non-openers. On the scheduling page of your email campaign is where you can activate your email to automatically resend to these contacts. If this email has already been sent, we suggest resending your email through a QuickSend instead. However, our QuickSend feature is only available to a list with up to 5,000 contacts. If your list of non-openers is over 5,000 contacts you would have to create a new list of these non-openers and schedule a copy of your email campaign to them.
Does the automation work for the people I add manually to the list (from another database — legally of course) or do they have to sign up with the Constant Contact sign-up form?
Yes! There is definitely more than one way you can trigger your Autoresponder series to the contacts in your selected list. These contacts can be added manually in your account, through a sign-up form , or even pulled in from a different program by a plug-in or integration. When you activate your series, you’ll even be given the option to send this series to the contacts already existing in this list.
If a contact takes action will the rest of the automated emails keep sending to them? For example, a contact takes action on email #1 will they still receive email #2 and #3 in the automation series?
That is correct. They would need to be removed manually.
Can automation emails be set up for contacts who are added to a list manually?
Yes! As long as the contact is not on the list when the Autoresponder is activated then adding their contact to the list would still trigger the series.
How do I start an anticipation series? Other automations are triggered by opt-in but anticipation would require my first email to go out ????
Our Autoresponder series is triggered by opt-in, so you would have to provide a link to a sign-up form landing page in your initial email where they would fill it out and get added to the list associated with the Autoresponder series.
Automated series are only for people who sign up online, correct? I use a database that imports to Constant Contact every evening. Would this work for those addresses that are added daily?
Automation emails are triggered to automatically send when a new contact is added, either manually or through a sign-up tool. This also includes any third-party integrations that sync contacts to your account.
Are the automation emails being sent after it's opened?
All emails in the automated series will send (at the frequency selected) no matter if the previous email in the series was opened or not.
Is there a way to set up an automatic resend to non-openers from an email campaign?
Yes! If you subscribe to the Email Plus plan you can automatically resend an email to contacts who did not open. On the scheduling page just place a check next to " Resend to Non-Openers ", select the number of days you want to wait before resending, update the subject line, and click confirm.
What if I missed the webinar or want to watch it again?
You’re in luck! This session was recorded and can be accessed by visiting this link.
How can I find out about other webinars?
We have an entire page dedicated to webinars and seminars. Check it out here .
Where is the Send to Non-Openers feature located?
You can find the Resend to Non-Openers option right on the email scheduling screen. This option will be just below the time to send section.
Can I use coupon codes in an event registration?
Absolutely! This option is located on the event settings page, we call them “ Discount Codes .”
Can I use a Poll Block in a Welcome Email series?
Yes you can! This is a great way to get feedback right away from your newest subscribers.
I assume you have to manually move current customers to a former customers list when their subscription ends?
That is correct.
Do the trackable coupons have a unique code for each person?
That is a great question! Each person will be provided with a unique code and a QR code for easy redemption.
How do I get more customers to come in to my store?
Providing a trackable coupon with a discount and an expiration date will give a sense of urgency to redeem a deal that will not be around for long!
What if my account has not been updated to the new editor ?
We will be happy to assist you in getting updated to the Third-Generation Editor . Just give us a call or start a chat with one of our agents.
How can I personalize the subject and the email with a contact’s name?
You can personalize the subject line right from the Header Options when working on your email campaign. Click here to learn more.
I am working on a campaign and trying to change the background and it keeps getting stuck on a color I didn't choose. How can I fix this?
The color of your email's background can be changed from the Design tab. You'll see options for changing the Outer and Inner Backgrounds . From this tab you can also change the color of pre-designed Feature Article blocks. To change the background color of an individual bloc k, place your cursor over the block you want to change and click the gear icon on the right. Then click the paint can icon and choose a color
I see a lot of suspended emails, what exactly does that mean?
Suspended email addresses happen when we repeatedly try to send to the same email address and it comes back as non-existent. We place them on a suspension so sending to them does not negatively impact deliverability rates. Click here to learn more.
Could a brick and mortar store use just the review email for feedback on the store and staff?
If you subscribe to the Email Plus plan you can set-up a Poll or Survey within your email campaign in order to collect direct feedback. This allows you to capture the information you’re specifically interested in, and better engage and understand your customers.
If the greeting tag was from the email address then there is no need to ask for the first name on the sign-up forms, right?
Because a greeting tag pulls the name stored from the name field in the contact record, you’ll definitely want to include the first name field on any sign-up forms .
Can I use custom email templates for autoresponders rather than Constant Contact templates?
At this time only Constant Contact templates are available to use with Autoresponder emails.
Can I text wrap around an image yet?
Text wrapping is available in the Third-Generation Editor . Simply drag and drop the image to the text you want to wrap around it. You'll see the guide boxes to position the image to the top right or top left side of the text.
When trying to take a survey this is the message I receive “We're sorry. You have already taken this survey.” What’s going on?
Typically, a Survey can only be taken one time on the same computer. If you want to allow multiple submissions of a Survey from the same computer, you can select the option to enable it to allow multiple responses from the same computer . Note: Anonymous participants can automatically retake your Survey multiple times.
Are there plans to make emails smart enough so that they are sent when end-users typically open their emails? (i.e. during the morning, afternoon, after work, at night, etc.)
At the moment this level of Automation is not on the road map, but it’s a great idea! I have forwarded it to our developers for review.
Is the Send to Non-Openers option coming to all accounts? Or must I subscribe to the pricing plan for autoresponder services?
At this time both Resend to Non-Opener s and Email Automation are only features of the Email Plus plan but upgrading your account is easy! Just go to the Plans and Pricing page in your account.
Is the autoresponder only available in the more expensive monthly account?
The Autoresponder feature is only available with the Email Plus plan which allows access to the entire suite of Constant Contact products.
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April 2018 has come and gone, but a lot of great new features have arrived! We wanted to highlight some of the new updates that have been made to the product in the last month. For more in-depth information on our updates please click here.
Third-Generation Editor Updates:
Five-Column Layout – Was two or three columns across not cutting it for you? Well, now you can add five! Or four, if you so choose. It’s as easy as dragging over the five-column block from the Build tab and customizing to your preference! Learn more.
GDPR Template – With the EU’s General Data Protection Regulation soon to take effect, we have developed a new GDPR-specific template to help you document express consent to email your contacts. Learn more.
We also provide translated confirmation blocks for 9 different European languages!
Resend to Non-Openers – This has been an oft-requested feature and now it is available! We have automated the process for you to resend an email campaign to contacts who did not open it the first time around. Learn more.
Subject Line A/B Testing – Cancel the winning email. Learn more.
Donor List Segmentation – Automatically add donors to a contact list. Learn more.
Reply below with your questions! And don’t forget to post in our Feedback area if there are features and updates you’d like to see in the future.
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I'm very sorry to hear about the experience you have had with Constant Contact. You are correct we experienced a system issue the previous week that has since been addressed, but I apologize for the inconvenience it may have caused.
I can appreciate wanting to be informed when an issue occurs. Using the system issue as an example, we tried our best to broadcast it through multiple support channels, social media channels, and within accounts as well. There are other issues, like the inaccurate reporting, that can be harder to diagnose as they happen to a smaller percentage of users or we might not know which users it is affecting until we're informed. I am sorry tyou are experiencing the issue and it has been tracked with our upper level of support. You will be notified when it has been resolved.
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I just wanted to chime into this thread to point out our robust Help Center page, where on top of a variety of frequently asked questions, also highlights our various support channels. This includes weekend support through our Twitter and Facebook pages, as well as right here on the Community. Please let me know if anyone has any questions!
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Because Constant Contact has always been a permission-based email marketing system, we've already got many tools that will help our customers who may have GDPR obligations and we'll be adding more. We have developed a guide that goes over GDPR and covers tools they can use right away. Click here for the guide. This guide can also be found in our Help Center. As more information and tools become available we will update our customers here and elsewhere.
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It is possible! You can post your email campaign on Facebook, Twitter, and LinkedIn using our Social Share feature! You can also share your email campaign manually by copying the short URL after the campaign is sent.
In our third-generation editor, it is also possible to have your recipients share the email on their social pages! Click here to learn more.
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Any email campaign, include draft campaigns, can be deleted. This is beneficial for clearing up your Campaigns page, but also note that any deleted campaigns can be restored as well. Click here to learn more on how to delete your campaign.
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