Hello user10311 and thank you for reaching out to The Community, We're sorry to hear Constant Contact is no longer a good fit for you. If you could send us your username via email to social_support(at)constantcontact(dot)com with a reference to this post, we can submit a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you ... View more

good luck guys ... View more

I am not a coder and am not looking to create entire emails using HTML code. HOWEVER, it is extremely useful and time saving to be able to copy the code from a particular block and not having to recreate it.  Copying the entire email is a pain and is more time consuming when all you want to copy is one block. Example: Our sales team is comprised of various people in various places. When they want to send out a deal announcement regarding a recent funding to their referral source contacts, I would create the email in a legacy template, add the funding transaction, the new client logo, deal description, and I have a notepad doc where I keep everyone's "signatuares" in html format.  Then at the bottom block I would use the HTML button to delete existing code and add the other person's code and done.  And I would continue to do this until the announcement had been created for each person. This is a HUGE time saver.  Until Constant Contact creates a library specifically for BLOCKS, which will allow users to save and reuse content blocks, I need to continue to use the legacy template. Which is a shame because I do like the new editor, and I thought upgrades were about adding features, not taking them away. The html button in the block edit is feature important enough where I need it on a regular basis. Constant Contact either needs to add an html button to the block edit menu or create a library where the user can save and reuse content blocks.  One or the other.  Would make things cleaner and faster for me anyway then having to copy and recreate.  PLEASE PLEASE PLEASE take this into serious consideration.  ... View more

Hello @PDXFederation,   Thank you for reaching out to us. I understand that the initial setup of an automation series can be a little confusing, especially when selecting a trigger for the series. You can in fact select a specific link from an email as a trigger for your series.   For more information on this I'd recommend checking out our article on creating an automated series. The particular section you're looking for is under: Contacts Engage With an Email > Steps 8 - 10.   If you have any additional questions or concerns, feel free to reply to this thread or create a new one and we'd be happy to assist. ... View more

Hello user10311 and thank you for reaching out to The Community, We're sorry to hear Constant Contact is no longer a good fit for you. If you could send us your username via email to social_support(at)constantcontact(dot)com with a reference to this post, we can submit a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you ... View more

Hello @LeighD10,   We definitely want to help you get your emails where they need to go. I took a look at your account and I did see you contacted our support team the same day as this post. I hope they were able to shed some light on the situation and put you on a path to resolve it.    That said, I'm happy to elaborate a bit more, just in case others might be experiencing a similar issue. After reviewing your email campaign, it appears you're primarily dealing with Blocked or Other bounces. Check out this article for more information on what the various bounce types mean. A big thing to keep an eye out for is the domain of the email addresses you're sending to. If they are other business/organizations, it's possible the network security they have installed is preventing certain emails from coming through. Some networks stop any outside emails from coming in, others might stop certain IP addresses, etc. It's also possible your emails were getting through before, and then a security update changed what could or couldn't get through.   This is hard to account for, but it's not impossible to overcome. To start, the networks would just need to whitelist your email address and/or the Constant Contact IP address. If you can contact one of the affected email addresses that you know is valid and forward these articles to them, they can update their security.    If you have additional questions or concerns, I encourage you to give our Deliverability specialists a call. They have the tip-top know-how to set you up for success.  ... View more

Hi @user187838    That's a great question! The good news is you can add a GIF into your custom code email. In fact  you will add a GIF the same way you add a standard image, through adding the the GIF's URL available in the library into your code.  ... View more

Hello @LynneG67,   Unfortunately, we don't have specific details as to each country's individual spam laws, but Constant Contact is designed to allow you to be compliant with many of the strictest regulations (such as CAN-SPAM, CASL, and GDPR). For any questions regarding laws and regulations, we recommend reaching out to an attorney who specializes in that field.  ... View more

Hi @KenRG it sounds like you selected "Export deleted unsubscribed." Selecting this will export all unsubscribed contacts that have been deleted from your account whether it has an email address still associated to it or not. Because of this I would suggest first selecting all the contacts marked as unsubscribed before clicking the export button. Once you have selected these contacts you will then click export and choose "Export selected unsubscribed" in the drop-down.     ... View more

Hi @AlisonH272 I apologize for the delay in our response! I would however like to thank you for sharing your feedback on this here in the Community. I can understand how helpful it would be to segment and c reate follow up emails based on Shopify purchases. Though this feature is not currently available I have submitted this request in your account. This is a feature request our Product Team is tracking. ... View more

Hi @JoeC4445,   I also wanted to add that you can contact our Account Review team for assistance. They specialize in dealing with deliverability issues. They can be reached at the hours and numbers listed here.  ... View more

Hello ,   We do have the ability to remove underlines from links in the third-generation editor. When you click on the "Design" tab in the editor you will see the option to control the font style of links.   If there is a link in the email that already is underlined, you can highlight the specific words of the link and remove the underlining with the edit menu that pops.   ... View more

Hi @JessicaK039    That's a great question! I apologize this forward to friend feature was not carried over to our newest Third Generation Editor. It is however a feature request we have submitted in your account to our Product Team. With that said,  we do not have a timeline for this particular feature request as there are many factors that are used to decide what is added to our product. ... View more

I realize that deleting a campaign wouldn't remove it from someone's inbox if it has already been sent, but it would kill links to the message that are posted on Twitter, Facebook, and other social media, or websites. This would be extremely useful if a campaign is sent with bad info. ... View more

Hey @CindyBene I hope your day is going well!   So I took a look within your account, and  what is happening here is  the archived emails are showing up in the order that they were archived in, not in the chronological order that they appear within the account. Basically the order that the emails will show up in on your website are determined by the order that they were originally archived in on Constant Contact.   This can happen if you archived a few emails within a few seconds of each other. Whichever one finishes archiving first will be at the bottom of the archive list. You can avoid this in the future by archiving emails one at a time then making sure the action completes before moving on, should guarantee that they are archived in the right order.   Unfortunately un-archiving and re-archiving the emails will not change the order. If the emails are already in the wrong order. However you can fix this by  making a sent copy of each affected email, and archiving them one at a time in the desired order. ... View more

Hi @ArronM5    You're very welcome! We're always happy to help and make sure your emails are displaying properly. With that said, what operating system are you using? This is also another great detail to be added to the ticket under your account. ... View more

Hi @OwenL4    Thank you for sharing this workaround here in the Community! Though we are happy to hear it has been working for you, we also want you to know we do have an advanced level of support we can reach out to. In the case that  replacing the document with the blank one prior to deleting from the library does not work please let us know. We would be happy to submit a ticket to this team for further assistance.  ... View more

Hello @SLASPA-Communications  and @BradleyH47,   I'm sorry we missed your inquiries from two days ago. I reviewed your accounts and I was able to load the billing activity page successfully. Are you still having issues? Let me know!  ... View more

Hey! This post was originally about a feature to rename an email that used to be located on the drop down menu. That feature still exists but is in a different spot. Here's a great article on how to rename an email. ... View more

Hi @KenCountess    Thank you for bringing this to our attention!  We were receiving reports of other user's having this same experience and have looked into this further. Because of this we temporarily deactivated Contact Segments to prevent more more customers from experiencing delays. The good news is this experience has since been resolved. Are you still seeing delays? ... View more