• Constant Contact Logo

Autoplay on webpage not working when click from Constant Contact

HiddenS
Participant
‎07-07-2021 12:11 PM
‎07-07-2021 12:11 PM

We have a video on autoplay on our website. When I click to the page from a link on a CC, the autoplay doesn't work. Any ideas why?

0 Votes
1 REPLY 1
William_A
Moderator
Moderator
‎07-07-2021 05:18 PM
‎07-07-2021 05:18 PM

Hello @HiddenS ,

 

I checked the video link in your drafted email, and the video started playing automatically. Does your video not autoplay when accessed through a tracking link in a regular, live sendout? Or is the video not playing for you at all when you try to access the site from your email even in Preview? Does this issue occur in other browsers or in Incognito / Private browsing? It's possible there's a caching error occurring in your current browser, which may cause the video to not autoplay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
0 Votes
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article