Constant Contact Integration won't populate a list if the contact is already in my CC database

Parama
Participant

hello,

Using Contact Form 7 on Wordpress and integrated 5 different forms with 5 different CC lists. All works successfully when testing NEW contact emails not already in the client's CC database, but if I enter an email that exists in the account somewhere already, it never shows up in the new lists. Client wants to know who is downloading what (and then have a list of those people) so this is not helpful. Anyone encountered this issue?

1 REPLY 1
William_A
Moderator

Hello @Parama ,

 

I'd recommend calling our general support, and requesting a transfer to the Tier 2 integration support team for live, advanced troubleshooting.


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William A
Community & Social Media Support
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