Error when inserting image URLs with ".jpeg" extensions

MoniqueCornett
Occasional Participant

I am unable to use image URLs with ".jpeg" extensions. The ".jpg" works fine. The error message returned is, "That image URL is not valid. Give it another shot."

 

This was never a problem before the update. My workaround has been to create a copy of the image and change the extension, then upload it back into our website where the old image was. This is an entirely impractical solution in the long term.

1 REPLY 1
William_A
Moderator

Hello @MoniqueCornett ,

 

Are you able to recreate this issue in other browsers, or in incognito? Does using a URL shortener on the image's URL first, then using that for the insert function allow it through?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar