Error when inserting image URLs with ".jpeg" extensions

Occasional Participant
0 Votes

I am unable to use image URLs with ".jpeg" extensions. The ".jpg" works fine. The error message returned is, "That image URL is not valid. Give it another shot."


This was never a problem before the update. My workaround has been to create a copy of the image and change the extension, then upload it back into our website where the old image was. This is an entirely impractical solution in the long term.

0 Votes

Hello @MoniqueCornett ,


Are you able to recreate this issue in other browsers, or in incognito? Does using a URL shortener on the image's URL first, then using that for the insert function allow it through?

William A
Community & Social Media Support