How can I update an event registrant's payment status from 'Refunded' to 'Paid'

[William_A]

Hello @SharonG746 ,

When you view your list of registrants in an event, you can edit their payment status, same as their registration status.

[SharonG746]

I am not able to select the individual for update.  I wonder if I need to do something else first.  The Registration status shows 'Registered' for this individual.

[William_A · Accepted solution]

My apologies, if a registrant's payment status is forced through to us by the payment processor as being refunded, we are unable to manually or automatically change that status. The only way to be able to change that payment status for the registrant would be to wholly cancel their registration, then re-register them. Once you get to the payment submission page, you can exit and manually update their unpaid / pending payment status to reflect that they're paid.

Otherwise, when you export the data, you can simply make an edit in your spreadsheet program, and mark them as paid.