How long for return call to transfer ownership?

[ChristopherV289]

Current account owner is no longer with our organization, and I do not have access to the phone for dual authentication.

I called customer support and the call person said someone would call back with how to change ownership.

That was 4 days ago, and I still cannot use the account.. surely there is a quicker way to do this so I can actually use it? 

Seems its quicker just starting from scratch elsewhere at this point. 

[William_A]

Hello @ChristopherV289 ,

Per our standard protocols, we need to make several attempts to reach out to the original owner for confirmation, as well as take other precautions and security confirmation measures. This can take up to 4 business days for the original owner outreach, before the team lead assigned to your transfer case is able to reach out to the listed new owner. 

You also have multiple account owner transfer cases open right now, which isn't going to speed up the process. Please give the team leads time to do their due diligence for account security protocols.

[ChristopherV289]

Okay, if there is anyway to close them other than most recent one that is fine.