Logging Out

SharonS41 · ‎03-21-2019

Is there a way to prevent Constant Contact logging out for me?

ConsciousCommerce · ‎03-21-2019

The logging out can be very frustrating, be sure you have adjusted your AutoSave settings to ON, to ensure anything you were working on is safe!

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ConsciousCommerce · ‎03-21-2019

Hi SharonS41,

That can be very frustrating, one word of advice, ensure you have adjusted your settings to AutoSave being ON, to ensure no updates are lost with this issue.

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

As Constant Contact Certified Partners & Trainers we host weekly free training webinars to help users master email marketing. Register here: https://www.marketadvertisepromote.com/events

Aaron_H · ‎03-21-2019

Hello @SharonS41,

Thank you for bringing your question to the community! We know that there can be some very valuable content within your Constant Contact account, and for security reasons, our system will always log you out after it detects that you are not using the page. Most browsers however do have the option to save your login information, so re-opening the page should allow a speedy login, and that automatic log-out should not be happening while you're actively working.

Is this logout happening more often than you expected, or is it timing out while you're working?

Aaron_H
Community & Social Media Support

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PhilM918 · ‎09-30-2020

Hello,

This is an issue that has been brought up multiple times in the Community forum and has never been resolved. Many users, like me, are multi-tasking throughout the day and are working in an environment where security is not an issue (e.g., WFH with no one else having access to the user's computer). It's such a hassle to have to constantly log back in after a timeout and then navigate to the page where we were working. Can your developers PLEASE add an admin setting that allows us to set the length of the timeout and/or turn it off?

Thank you

SharonS41 · ‎03-22-2019

Please stop signing me out so quickly.

JosephS45 · ‎09-17-2020

I agree ... I am the only one that uses this computer and I am not concerned about someone hopping onto my computer and sending out an unauthorized newsletter.

Is there a way we can set a preference that doesn't log us out, or at least delays the timeline?