Multi-Factor Authentication

[josephs484]

I am adding another user to my account, but want them to have their own Multi-Factor Authentication so that they don't have to contact me every time they want to login.  I currently have it set up with another user, so I know it is possible, but I've forgotten how to set it up.  Thank you in advance for any assistance.

[William_A]

Hello @josephs484 ,

When a user logs in using their own login credentials for the first time (after an account has been activated for MFA), it will prompt them to setup their own MFA method. If another user's login was setup prior to the big MFA update a couple months ago, it's likely that their credentials are still setup with your phone number associated for their MFA. Either you or they will need to call our general support, so we can securely assist in getting this user's MFA preferences updated.

For more info regarding MFA, make sure to check out our Community's FAQ on the subject.