Not getting automated email when signup form

[TeresaB067]

I have created welcome email campaign but users are not getting email which used to signup during signup popup form.

This is my automated email campaign

I need that any user will get an email which used to fill the signup popup form.

This is my signup form below

Thanks

[William_A]

Hello @TeresaB067 ,

I'd recommend calling our general support line so they can collect your website information where the pop-up form is located, and perform live troubleshooting. If the initial sign-ups were within 24 hours of the welcome email's first activation, there may be a delay for the sendout.