Not getting automated email when signup form

TeresaB067
Participant

 

I have created welcome email campaign but users are not getting email which used to signup during signup popup form.

 

This is my automated email campaign

 

 

I need that any user will get an email which used to fill the signup popup form.

 

This is my signup form below

 

 

 

 

Thanks

 

1 REPLY 1
William_A
Moderator

Hello @TeresaB067 ,

 

I'd recommend calling our general support line so they can collect your website information where the pop-up form is located, and perform live troubleshooting. If the initial sign-ups were within 24 hours of the welcome email's first activation, there may be a delay for the sendout. 


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William A
Community & Social Media Support
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