Posted in Engagements

Kinsmen
Occasional Participant

Posted in Engagements

 

What does this mean?

profile.engagement.text.em_opens.undefined

4 REPLIES 4
Adelina_R
Employee

Hello @Kinsmen 

 

Would you mind giving us a little more information? Where are you seeing this error?

Does this only appear after a specific action? 


Adelina R
Community & Social Media Support

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I am seeing this too. It's listed within the user's engagement activity. Here is are a couple of screenshots.

profile.engagement.text.em_opens.undefinedprofile.engagement.text.em_opens.undefinedprofile.engagement.text.em_clicks.undefinedprofile.engagement.text.em_clicks.undefined

Hello @MelonyD ,

 

Please call our general support line so they can work with our T2 on more advanced, direct troubleshooting for this issue.


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William D
Community & Social Media Support
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HeatherP71
Consulting & Training

I see it also.  Posted under the Engagement details under one of my contact's details.  There are two similar entries, the first ends with _clicks.undefined.  The second ends with _opens.undefined.