Hello @QuintenS1 ,
I'm not finding any SMS campaigns in your account, so I'm not really able to gleam any further insight from my end. At this point, I'd advise calling our general support so they can securely look up the account you're working in, and provide live troubleshooting for the SMS campaign you're working on.
Otherwise, I'd advise replying to the automated @ mention email you receive from this response with:
Support Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
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"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
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"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
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