Hello @user98478 ,
There's a few troubleshooting elements we can try, to see what might be occurring with your gif file. If you could please answer these questions and try these processes, it'll help our engineers determine what might be happening with certain gifs such as yours.
- Is the gif more than 600px wide? If it is, does decreasing the resolution down to that width allow the gif through?
- Did you create the gif or did you download it from somewhere?
- If you have Photoshop, does exporting the gif as "Save for Web" with its default settings make the gif possible to upload?
- Does uploading the gif to another online host (cloud service or specific gif / image site) and inserting it into your email through the URL method let it through?
If none of those above troubleshooting steps work, or allow your gif to come through, I'd recommend calling our general support line so they can do a few troubleshooting elements that require use of a specific 3rd party site. They'll also be able to add your gif to the case so our engineers can collect data, and use that to figure out what might be causing the upload issue in our system.
Also please be aware that some email clients don't support gifs at all, and will either prevent them from downloading / displaying or will show a static image instead.
William D
Community & Social Media Support
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