Tutorial: Uploading Your Images and Documents

JenniferH155
Participant
0 Votes

Why does my vertical image turn sideways when it is uploaded?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @JenniferH155 ,

 

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.


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William A
Community & Social Media Support