Tutorial: Uploading Your Images and Documents


Tutorial: Uploading Your Images and Documents

Why does my vertical image turn sideways when it is uploaded?


Hello @JenniferH155 ,


Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

William D
Community & Social Media Support

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