Hello @JudithN31 ,
In order to securely assist you in troubleshooting the file import, I'd advise either calling in for live, 1:1 assistance, or replying directly to the @ mention email you receive from this response. If you choose the email route, please provide your username, and attach the file. Thank you!
I have not bee successful at reaching customer service.
Hi @JudithN31 ,
Did you submit a callback when you called in, or have you tried replying directly to the automated @ mention email you received from my response?
If all else fails, feel free to email us directly at social_support(at)constantcontact(dot)com with your account username, a reference to this conversation (such as a screencap of your original post or the thread's link), and the affected contact file included.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article