contact csv upload not working for me?

JudithN31
Participant

I have an Excel csv file with headers Name, Phone and Email that I have not been able to upload.  It keeps prompting me to import an Excel csv etc file....... which I have numerous times?  What am I doing incorrectly?

3 REPLIES 3
William_A
Moderator

Hello @JudithN31 ,

 

In order to securely assist you in troubleshooting the file import, I'd advise either calling in for live, 1:1 assistance, or replying directly to the @ mention email you receive from this response. If you choose the email route, please provide your username, and attach the file. Thank you!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

I have not bee successful at reaching customer service.

Hi @JudithN31 ,

 

Did you submit a callback when you called in, or have you tried replying directly to the automated @ mention email you received from my response?

 

If all else fails, feel free to email us directly at social_support(at)constantcontact(dot)com with your account username, a reference to this conversation (such as a screencap of your original post or the thread's link), and the affected contact file included.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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