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divider - displaying incorrectly on mobile

judyk675
Participant
‎08-21-2021 11:49 PM
‎08-21-2021 11:49 PM

My email has horizontal dividers separating the sections. They show just fine when i open it on my laptop (outlook), but when i open the email on mobile (android) in the gmail app, the dividers display as dots in the middle of the screen, rather than a line. Is this a known issue? Any way to work around it? It looks really bad.

0 Votes
3 REPLIES 3
Zoe_H
Employee
Employee
‎08-22-2021 11:09 AM
‎08-22-2021 11:09 AM

Hello @judyk675,

 

Thank you for reaching out to the Community! Can you please reply with a screenshot so we can do additional research? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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judyk675
Participant
In response to Zoe_H
‎08-22-2021 01:41 PM
‎08-22-2021 01:41 PM

This is how it looks on my laptop (windows, outlook client)

judyk675_0-1629652205667.png

And this is on my phone (android, gmail app)

judyk675_1-1629654071378.png

 

0 Votes
Zoe_H
Employee
Employee
In response to judyk675
‎08-22-2021 01:54 PM
‎08-22-2021 01:54 PM

Hello @judyk675,

 

Thank you for that information! Can you please email social_support(at)constantcontact(dot)com your screenshots along with your username, where the email is being sent and the device,  and the exact name of the campaign that is affected? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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