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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Being hung up on

Occasional Contributor

Being hung up on

Who ever took my call tonight gave me a bad impression and further she hung up on me too! So sad, I feel we should move on to a better service. Do not start any automation until you have read the full manual and after a year or two you might be able to start using CC
CTCT Employee

Re: Being hung up on

Hi @DatChat,


We're very sorry you didn't receive the level of customer service we are known for, and we appreciate your time to reach out to us about it. Please know that your feedback has been forwarded appropriately. Is there anything we can assist you with regarding Autoresponder? We'd like to help make your Constant Contact experience better!


Nichelle M
Community & Social Media Support

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Occasional Contributor

Re: Being hung up on

I believe I deserve a call from one of your highest technical support people.  I also believe you should have an onboarding session for each customer who pays for your service to be sure they do not get off on the wrong road, as we did because of a poorly laid out autoresponder requirement.  No one knows you need to have all your emails added in to the auto responder before they start, UNLESS THEY DO.  And your site gives no such warning!!



Occasional Contributor

Re: Being hung up on

So the short answer is yes..   get someone on the phone with me and show me that you care!


CTCT Employee

Re: Being hung up on

Hello @DatChat,


Thank you again for taking the time to post in the Community with your feedback. I will forward this additional information to the appropriate people. I sincerely apologize for this experience and we'll get you the support you deserve. You'll be receiving a call shortly from someone who can help with your concerns.


Please let us know if there is any other way we can assist you moving forward.

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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