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Cancelling Scheduled Email

Occasional Contributor

Cancelling Scheduled Email

I scheduled an email to be sent in an hour and I want to cancel it or edit it and I am unable to do either. Help Please.

1 REPLY 1
CTCT Employee

Re: Cancelling Email

Hi @TreeUtahS!

 

I'm sorry you've been having trouble unscheduling that email. Here is an FAQ/Tutorial that shows you how to cancel/stop an email from going out, it includes directions for how to stop Event emails, Survey emails, and regular Email Campaigns. If you are still having issues unscheduling, try using another Internet browser to see if it will work there. Let us know if it still persists and we can troubleshoot further.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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