I send out a weekly email. Although I have a nice open rate, I would like to contact customers that have not opened the emails in a while to see if they are still interested. My question is - How can a I get a report of contacts that have not opened an email in the past 3 months?
UPDATED: October 2018
We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.
Creating a list of those that did not open the email is a great way to clean up your contact list or even target those contacts directly in an effort to have them open the emails. Here is a FAQ on how to location contacts that do not open your email and how to remove them from a list.
I had to export the list into another list (I sorted by date) and have to go through each name one by one. I think the reason that they don't provide a way to do this ensures that you won't bother with a tideous and laborious deletion list. This way you can be charged for "dead wood". I am looking around for another service that will let me do this, so I can keep my lists current.
Byt he way they promised to have this matter taken care of over a year ago.
I'm sure Constant Contact will remove this message soon so I hope that you get a chance to read it. They will NEVER develop a way for us to get a list of those not opening our emails because Constant Contact will lose money. They'd rather make it really hard and frustrating for us to just not do anything. It's beyond easy to create a way for us to know this but Constant Contact doesn't care. I have been complaining about this for YEARS.
We understand that this is an important feature for customers. We are releasing a complete overhaul to this area of accounts later this year to implement tons of cool features and requested items. These updates will increase reporting detail and management tools in the contacts area of your account. I cannot release an exact timeframe but we do understand the urgency of such features and we will post any updates in the Community as soon as we can.
Thanks for adding in your feedback, I've passed it along on your behalf.
Thanks for replying Hannah, and I do have to say this is what we've heard for literally years and I can totally understand Kevin's frustration as I shared it as well. I thought all companies couldn't tell you if someone opened an email or not because I had only worked with Constant Contact from the beginning. It wasn't until I worked on some other clients accounts with other companies and found out how easy it was to get that report and cannot fathom why CC wouldn't have implemented this earlier except that it would affect their bottom line.
Unfortunately after many years, I gave up and moved over to a company that had better reporting and responses than "later this year".
While I have many good things to say about Constant Contact and still send people your way if they are beginners, I don't know that I would return even if you did get that feature in after all this time.
Hannah, your original response from January 2013 indicates there would be improvement in that year. Can you advise if there is now a way to report contacts that haven't opened emails during a certain date range (i.e. last 6 months)?
Thank you for posting. I am not seeing any new information regarding seeing contacts who haven't emails over an extended period of time. You can vote for this here in our Feedback Area.
I apologize for any inconvenience. Follow that thread for updates on that feature request! It's updated by our Developers and Moderators!
Do we really need to be voting for this, wen it should be a standard tool available to us?
We're told Constant Contact is the market leader, but if other companies as shown above can give their customers this information, why can't you?
Customers have been asking for this for years now, it does seem like it's available but you don't want to give us this information as we'd all reduce our contact lists accordingly.
We only want 'constant contact' with our 'constantly reading' customers, not 'constantly not opening' people!