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r20.rs6.net error

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r20.rs6.net error

One of our email recipients is receiving the following error when trying to access a link that appears to be working fine for our team internally and most other email recipients (according to the minimal investigating that we've done). Any idea why this might be happening? Thank you.

 

Screenshot 2019-09-09 at 12.22.29 PM.png

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Re: r20.rs6.net error

Hi @jenniferb6803 

 

Thank you for reaching out about this link! We have seen reports where tracking links are being reported as malicious URLs by Some Security Software. Did this happen in a test send or a live send? In some cases we've seen this only happen with test sends and not in a live send. With that said, our support is continuing to troubleshoot this experience. If you can please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, an attached copy of the affected email as a file, and the following details:

 

  • Is your contact on a home or work network?
  • When did this issue begin occurring? 
  • What is the name and version of the security product being used?
  • Contact who is having this experience

 

Having this contact whitelist Constant Contact URLs in their security software is a great troubleshooting step to take in the meantime.


Frankie.P
Community & Social Media Support

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