One of our email recipients is receiving the following error when trying to access a link that appears to be working fine for our team internally and most other email recipients (according to the minimal investigating that we've done). Any idea why this might be happening? Thank you.
Thank you for reaching out about this link! We have seen reports where tracking links are being reported as malicious URLs by Some Security Software. Did this happen in a test send or a live send? In some cases we've seen this only happen with test sends and not in a live send. With that said, our support is continuing to troubleshoot this experience. If you can please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, an attached copy of the affected email as a file, and the following details:
I am having this same issue with one of my recipients, but only the one. Everybody else has no problem with it at all. This is an in-network user too, so we all have the same security software on our machines, but for some reason we can open it, and he can't. If you find a resolution to this, please notify me.
Is the person receiving the UBlock error message that is in the screen shot displayed?
If it is, you can try to disable blocking for rs6.net and/or r20.rs6.net in uBlock Origin settings
Turn off uBlock Origin.
If it is not this error, can you please provide a screenshot with the exact error?