About William_A

Additionally, you're welcome to check out our email permission policy, or speak with our Review team for insight on your list. ... View more

Hello @DanP81 ,   It may be something connectivity-based - such as a specific browser extension, ad/pop-up blocker, or VPN preventing Cloudflare from verifying your device / IP. Otherwise, it may be something specific to the landing page. When I checked your account's recent lead-generation landing pages and event landing page, they loaded as expected within a couple seconds.    How long does it generally take from typing/clicking the landing page's link till the human verification page provides the checkmark box? Is this affecting all of your landing pages, or a specific event's? Is the slowness occurring on multiple browsers, or just one in particular? Or, is it loading slow in incognito/private mode as well? ... View more

Thanks for the email follow-up! This will help our coaches with providing more personalized insight and advice.   What are your primary goals in regard to the fundraiser? We are a non-profit organization and we depend on Donations and nothing else but donations. We are just starting an online Arabic Bible School. This requires sitting up to cover for the technical part, teachers who will develop the material, advertisement, etc...   How will you be primarily fundraising- are you looking for mail-in payments and/or online payments? At this point, we use mail-in cks, but we are planing to receive donations via our website   Are you selling products where the proceeds all go toward the fundraising goal, or are you primarily looking for donations? We do not sell any product. We depends mainly on donations.   Do you already have an established base of email addresses you can reach out to, or would you be starting with 0 contacts? We have 50 members as a base via constant contact.   Do you have a social media presence, or would you need to create and advertise your social media pages to grow your follower base? We try to minimize our social media presence because of the sensitivity of our overseas ministries.   Do you have a secure website with your own, unique domain, or would that be something you'd need to get setup? I think our website is secure but I dont know much about that. However any help to develop more efficient website will be appreciated.   If you already have a website, does it have access to online payment processing? no ... View more

Hi @GretchenM , We're not asking you to use another browser. Confirming if the issue occurs in other browsers assists with isolating potential sources of the described issues, so they can be addressed on the backend, or noted as a potential source for common interference (e.g. a browser extension, problematic caching/cookies, etc.) Was the template previously using the older system that had a giant orange Continue button in the top-right corner and less blocks available, or were you always working in the current editor? Do the issues you're describing occur in newly made emails as well, or just in the one you regularly copy? If it's not occurring in newly made templates, it would indicate a potential issue with either over-copying, length, or some other aspect of the template you're currently working in, that can be more quickly addressed. Need additional info on some of the following: Please elaborate on the "jumping around" and "50% of the time" aspects. Is there specific behavior you're seeing as part of that jumping around, or is it only occurring when taking certain actions? Are you able to provide a screen recording of the behavior? Does the coloring match what's in the docked toolbar, or what's in your campaign's Design tab in the lefthand menu? You can place multiple images beside each other, whether physically dragging over or using one of the multi-column layouts. When you drag over blocks, are you seeing the pink line where you want to drop the image? Is the first image text-wrapped, and that's what you're wanting to have multiple images for? Please elaborate on the saving issue - are you unable to manually select Save? Or is the issue that the auto-saved changes aren't reflecting in your previews / tests? ... View more

Hello @LisaT6 ,   Have you had a chance to check Caitlin's prior troubleshooting with user RIE? Is the issue occurring in multiple email clients / apps for you, or just one in particular? If it's a browser-based email client, does the issue occur in other browsers you have access to, or in incognito/private mode? Does adding a fresh, new text block and typing your text in that alleviate the issues you're seeing? ... View more

Hello everyone,   To ensure that feedback regarding the current email builder (CPE) is a) productive, and b) providing pertinent troubleshooting info, our team is going to ask that if you are responding, you're providing some of the following: Are the issues you're experiencing in the current builder occurring in multiple browsers, or just one in particular? Do the issues occur in incognito/private browsing mode? This is important to know, as it could indicate caching/cookies-related issues that can be simply cleared, or something more specific to the browser's setup (extensions, ad/pop-up blockers, specific settings, etc.) This isn't us demanding you use a different compatible browser, it's to pinpoint if there's some aspect of the current browser you're working in that other users may also have, that we can pinpoint as causing the issue, and can work to address (e.g. a problematic setting or incompatible extension). Is the issue you're encountering a result of getting used to the current builder (CPE), or are you working in a template that was converted from the previous, retired builder (3GE)? If you're working in a converted template, are your issues occurring in newly made templates? The devs are working to ensure as much parity as possible with converted 3GE templates, however some functionalities that don't exist anymore will simply result in blank spacer blocks that would need to be removed. If you're encountering a significant number of issues with converted templates that isn't occurring in ones built natively in CPE, it may indicate there's junk coding in the converted template that may require being rebuilt in the current editor (our phone support can assist with this).  Are you using a template that's several generations of copying previous copies deep, or are you copying / creating directly from a pre-built template or your saved reusable template? Templates can maintain junk coding if they're continuously copied from previous copies over-and-over, which can affect the editing process and even impact how the email displays when sent out. Copying or creating directly from a reusable template you've made or pre-built template from the template selection screen avoids this issue entirely.  If you feel the current builder is "more difficult" compared to the retired, 3GE builder, please provide thorough, explicit info on what aspects are difficult. Please provide screencaps and screen recordings that our devs can use for use cases and testing. Please keep our Community Guidelines in mind while responding. If you'd prefer to provide the troubleshooting info privately, you're encouraged to email us at social_support(at)constantcontact(dot)com with your account username and the requested info. Thank you very much for your contributions, feedback, and cooperation so we can improve the email builder. ... View more

Hello @KeliB7 ,   At this time it's not possible to save sections of an email for use elsewhere. The section would need to be re-created in the other email template, or you'd need to copy the template with the desired section.  ... View more

Hello @HaniM ,   We can certainly provide some insight if you're looking for fundraising ideas, and how best to utilize our online marketing platform to fundraise for your school. So that our coaches and other Community users can provide useful, tailored advice, I do have some general questions about your organization's fundraising endeavors: What are your primary goals in regards to the fundraiser? How will you be primarily fundraising- are you looking for mail-in payments and/or online payments? Are you selling products where the proceeds all go toward the fundraising goal, or are you primarily looking for donations? Do you already have an established base of email addresses you can reach out to, or would you be starting with 0 contacts? Do you have a social media presence, or would you need to create and advertise your social media pages to grow your follower base? Do you have a secure website with your own, unique domain, or would that be something you'd need to get setup? If you already have a website, does it have access to online payment processing? I'd also recommend checking out our blogs for additional resources and insight on donations and fundraising. ... View more

When you're added as a user to an account, you receive an email to verify this. You'd click the link in that email to setup your password and multi-factor authentication for your login to that account. ... View more

Hello @OrTzion ,   When you imported the contacts, did you import the additional email addresses as actual email addresses, or were they added as a custom field? The system will only recognize email addresses if they're imported as actual email addresses- and thus unique contacts for contact management, permissions compliance, billing, email reporting, etc. ... View more

Hello @SeanD930 ,   From our article on adding RSVP blocks to emails: Note: The "Add to calendar" link is only available after your email is sent. You won't see it when clicking the RSVP option from the preview or test email send. ... View more

Hello @JudyW6533 ,   While I can't really speak to an external program, I would recommend some of the following resources for your clients, as far as what we recommend and what's available in accounts: Keeping clean contact lists (Help article) Evaluate and Clean Up Your Email Lists (Community post) Cleaning Up Old Lists --Should I "unsubscribe" contacts or "delete" them? (Community support response) Re-engage contacts who aren't reading your emails (Help article) Find your least engaged contacts using segmentation (Help article) Some of our Community coaches or other users may have insight on that program, or they may also be able to offer other insight on their processes and recommendations that they provide for their clients.  ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @BrianG149 ,   Your plan allows for personalization, otherwise, you'd have received a prompt to upgrade. Certain personalization elements won't function in test sends since their coding explicitly requires certain contact fields, and test sends don't link to actual contacts- they just go to whatever email address is entered for them.   If you want to be absolutely sure of certain personalization elements, you may need to send the email to a list with just your contact info in it as part of a live test. ... View more

Hello @user901453 ,   If you're on a plan that allows scheduling social posts ahead of time, then you can setup multiple posts scheduled on the same day. ... View more

Hello @user80672 ,   If the trigger is set to either Welcome (legacy automation series) or New Subscriber (Automation Path), then it will only trigger from new contacts using a sign up form- landing page or coded.    Added to a specific list / list-join triggers will be for any additions to the list the automation is set for, whether added manually or by sign-up form.   For guidance on automation path triggers, I'd recommend checking out this article.  ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more