About Nick_S

Nick_S · ‎03-29-2023

Hi @HopeandCope, if you're importing a PDF and generating an image of the first (or only) page to create an email campaign, the buttons would not be individually accessible, as it is all one image. It would have to be recreated as close as possible with the email editor itself. Additionally, I'm sorry to hear you experienced an issue connecting with our chat support. I'll forward that to our support team.

Nick_S · ‎03-29-2023

Hi @LizzieW0, I think like Caitlin suggested it would be best if you spoke with our Delivery specialists directly. We would need to know things like the domain of the email addresses, to see if there are any common denominators that might be impacting them. If you don't want to call in, we can set up a callback case for you.

Nick_S · ‎03-23-2023

For live concert promoter and producer Tom Agostino, putting out a great product is only half the battle of creating a strong foundation for a small business. After putting out a great product, you need to educate your buyer and then create a strong base of recurring customers, something that Tom says is crucial to his business. “Basically, what I've had to do is educate my audience to this kind of music and get them to trust that if I'm bringing somebody to town, they’re good. That’s basically all you need to know. I'm bringing them, so they're good. I had to earn that. I earned that respect.” Tom says. He’s worked really hard to build trust with his customer base, which has resulted in an increased number of repeat customers and a strong sense of recurring revenue for his business. Listen to the full episode to hear more about how Tom builds trust with his customers.

Nick_S · ‎03-16-2023

After taking over as the marketing director at Wolf Commercial Real Estate (WCRE), Gab Leonetti quickly realized the value of relationship building with customers and prospective buyers. “In order for us to be able to assist and be able to help our clients, you have to know what they're up against, or what they're facing, or what their challenges are,” she says. “Build the relationship. Ask about people's lives. Ask about what they're doing, what their successes are, where they need help.” Listen to the full episode below to hear how Gab has overhauled WCRE’s marketing efforts and let us know what methods you use to build lasting relationships with your customers.

Nick_S · ‎03-09-2023

Selling a product or service is at the core of nearly every small business. While it’s important to spread the word about your product, you also have to consider how you’re enticing consumers to give your product a try. Software entrepreneur and marketing and business guru Omar Zenhom spoke with us about the importance of taking the time to understand consumers to build trust and credibility for your product. “Your job is to show them that you are of value. Your job is to teach them what you’ve got ”, Omar says. “Most people have one or two reasons why they're not buying. They have a couple blockers in their head. And as long as you address those things, they don't have a reason not to buy.” Listen to the full conversation with Omar below and tell us how you are authentic in your brand during the customer’s buying process.

Nick_S · ‎03-02-2023

Running your own business gives you free rein to direct it however you wish. But Frank advises not getting away from the business basics. That means maintaining budgets and benchmarks, and understanding the important financials that dictate whether or not you’re profitable. Marketing plays a key role in helping Frank run his business, too. He’s not shy about tackling the marketing that The House Watchers needs, whether that’s getting the word out through community organizations or launching a new text campaign for his customer base. Frank offers some advice when it comes to learning how to use marketing tools - “Doing is the best method of learning.” What have you found helpful when learning about the tools in your Constant Contact account?

Nick_S · ‎02-25-2023

Hi @Ballet! I apologize for any confusion, but from the looks of it you're on the right track! You're officially entered. If you'd like some additional chances you can participate the discussion threads on our Share & Get Ideas board that are linked above such as this one here.

Nick_S · ‎02-23-2023

CEO Dereck E. Moore understands the importance of nailing down the things that are most important to his business. “Faith, integrity, impact, and abundance are our core values. We try to identify clients that can embrace those core values, and believe in the same type of things and how to do business. These are the clients I attempt to attract. And these are the clients I want to do business with”, Dereck said. Listen to his full conversation with Dave in this week’s podcast episode. Once you’ve had some time to think it through, hop over to our discussion board to let us know what your company’s values are.

Nick_S · ‎02-16-2023

After making the leap from the security of the corporate world into the whirlwind that is entrepreneurship, keynote speaker and leadership coach Scharrell Jackson quickly learned the importance of segmenting her audience. “For a business that wants to use Constant Contact as a primary marketing tool, they should get clear on their strategy. Do not just use it to load names and push emails, because people don't want to read. Use it to actually segment your database into whatever works for your business. And then have targeted marketing strategies, especially in your email drip campaigns that are personalized to the customers”, Scharrell says. Listen for more insights in the full episode below. Scharrell is currently re-defining her audience and properly segmenting it using Constant Contact. Tell us more about how you segment your audience right now.

Nick_S · ‎02-15-2023

The sweepstakes is now closed! We will be selecting the winners after March 22 and they will be notified by the contact email address listed on their Constant Contact account. Thank you so much for participating! If you haven’t noticed yet, there’s been a lot of changes around the Constant Contact Community. We’re adding new areas, updating existing ones, and creating exciting opportunities for y’all to learn more about the product, marketing, and each other! A community thrives on the engagement and creativity of its members. An easy and fun way to make your presence known is by customizing your user profile. For example, your community screen name, profile picture, signature, and biography. We’re excited to build Community together and create your one-stop shop for online marketing know-how, product support, and peer-to-peer conversations. To help get things started, you have the chance to win $100* by kicking off the conversation. The first step is making your user profile your own and the second is letting us know you’re here! How to enter: You have to be a Constant Contact customer to participate in the sweepstakes. In order to qualify, you must: Update your profile picture on your Constant Contact community account. We suggest your business/organization logo or a professional (or close-to-it) headshot. Reply to our Introduce Yourself To The Community thread, utilizing the prompts provided at the link for inspiration. This guarantees an entry to the sweepstakes. Additionally, you have two other ways to bolster your chances! You’ll receive one entry for each additional task completed. Update your community screen name, signature, and/or biography. Why did you start your small business? What is an important lesson you’ve learned since starting your business? How are you building community with your business? What are your 2023 marketing goals If you update your profile and/or participate in the discussion posts you will still need to reply to the Introduce Yourself To The Community thread and update your profile picture to be counted in the sweepstakes. What is the prize? Three lucky Community members will be selected at random to win $100 Visa gift cards! If you are a winner we will notify you by the contact email address listed on your Constant Contact account, so make sure it is up-to-date! Thank you. We’re excited to have you here and look forward to seeing you around the community. — *No Purchase Necessary. The Constant Contact Make Your Community Sweepstakes is open to legal residents of the 50 United States (and D.C.), 18 years or older. You must be a Constant Contact Community Member and account holder (excluding Trialers) to be eligible. Sweepstakes starts on February 15, 2023 at 9:30 AM EST and ends on March 15, 2023 at 11:59 PM EST. Void where prohibited. For full entry details, see Official Rules here. Sponsored by Constant Contact, 1601 Trapelo Rd., Waltham, MA 02451 (the “Sponsor”). Visa and Khoros are not sponsors or participants in the Sweepstakes and make no endorsement of the Sweepstakes. Questions? Let us know below!

Nick_S · ‎02-09-2023

This week we’re seeing double Dave! B2B marketing guru Dave Gerhardt joined the podcast to talk about all things small business – from building a marketing plan based on just a story to fighting off imposter syndrome as your business grows. Listen to the full episode right here! As you continue to start off the new year strong, try focusing your marketing efforts on a single target audience as a great way to optimize your small business marketing strategy. With your marketing strategy in mind, what are your 2023 marketing goals?

Nick_S · ‎02-02-2023

This week, Dave talks with Pam Roussell of Purrrfectly Holistic about how she’s connected felines and their owners to services and products that provide new ways of approaching cat health care. In the last year, she decided to go full-time with Purrrfectly Holistic and saw significant growth within just 30 days! Listen to the full conversation right here! Pam also shared advice on the importance of hitting your customers’ inbox on a consistent basis.. “You have to keep getting in front of people all the time. You can't just send one email a month and expect them to remember you.” Tell us how often you send emails to your customers to remain top-of-mind.

Nick_S · ‎01-27-2023

This week, Chris and Mary Ginder from Gindo’s Spice of Life join Dave to talk about the ups and downs of growing their hot sauce business. Gindo’s experienced a lot of change through a cross-country move and a global pandemic, but connection and community always remained a key to their success. Mary also expanded on why they value community so much at Gindo’s; “[Community] is a huge part of our business. Our mission statement is we make fresh pepper hot sauces designed to inspire creativity in the kitchen and support local farms and businesses. It’s everything for us”. How is community important to your business?

Nick_S · ‎01-27-2023

This week, Dave had the opportunity to sit down with serial entrepreneur Ramon Ray to discuss how the lessons he’s learned building 5 different businesses influence the way he does business today. Listen to the full conversation right here. Ramon mentioned that while it’s important to generate recurring revenue for your business and establish a great team, the real magic happens when you can identify your ideal customer and leverage your tools and your team to curate a customer experience that keeps them coming back. What is an important lesson you’ve learned since starting your business?

Nick_S · ‎01-27-2023

Dave had an interesting conversation with Tamika Catchings, the owner of Tea’s Me Cafe in Indianapolis, about how and why she started her own business. Listen in to hear what’s worked for Tamika since she started her business in 2017. I was inspired to hear why Tamika made the decision to start her business. She said, “I didn't get into it to get rich. I got into it because of the community and to bring people together and build this.” Why did you decide to start your small business? Share your story and hear from other small business owners how they got started.

Nick_S · ‎01-10-2023

We’re excited to announce the ability to reset your multi-factor authentication factors without contacting the Constant Contact support team. This is beneficial in the event you lose or don’t have access to the device you set up as your original authentication method. Account security is important to us, a constant contact. And we know it's important for you to keep your contacts and who sends to them secure too. Setting up multifactor authentication in your constant contact account is a great way to protect your personal data and give you peace of mind. Multi-factor authentication mfa, also known as two factor authentication, is an extra layer of security for your account. Mfa ensures that you are the only person who can access your account by requiring another device to confirm even if someone else knows your password. Mfa is an industry standard for online services looking to protect their customers sensitive information. By implementing it, you'll be better protected against unauthorized access to your contacts, emails, billing information and any other data stored in your account. Depending on how you set it up. You will have a few options to verify your account. You can choose to either receive a push notification to your phone or receive a text message containing a verification code that you input when logging in. Or you can receive a phone call to verify it's really trying to log in. If you choose to verify your identity via push notification, you'll need to download Okta verify, which is the mobile app that constant contact uses to send the push notifications to your mobile device when signing into your constant contact account. Alternatively, you can also use Google authenticator, which is another mobile application that can be used for multifactor authentication. To learn more about enrolling in MFA in your account, please see our knowledge base article for more information. Keep your account safe and secure with Constant Contact. We’re always looking for ways to make Constant Contact bigger and better. Make your voice heard and share your ideas in our or let us know what you think in the comments below! Related articles: Overview: Multi-Factor Authentication Enroll in Multi-Factor Authentication Reset your factors for Multi-Factor Authentication

Nick_S · ‎12-29-2022

The Template Runway Sweepstakes ended awhile ago, but during that time a few of us Community moderators wanted to reflect on some of the email campaigns that were submitted and share our thoughts about them. Email Templates It was hard to narrow it down to just these twelve campaigns and it is certainly not exhaustive as we received a lot of great entries. Being featured on this list is not a reflection of winning the sweepstakes (the winners were chosen at random). We are hoping to do more template showcases in 2023, so consider this a test run for future endeavors. The images below are just a snapshot of the full campaigns, please click on the images to view their full glory. Consensus: Bright, inviting imagery coupled with clear call-to-actions and organized content helps this template shine. Consensus: The notepad template with the pencil dividers is a fun and unique look to organize the template and the social sharing options make it easy for the audience to share it with their friends. Consensus: Contact information at the top is a nice touch, plus the callout to see last week's email if you missed it. The different banners make each section feel like a mission statement. Consensus: Simple and clean. Short and sweet. Crisp, professional image to draw you in. Consensus: The use of featured article blocks to break up the content and creating an alternating text-to-image format has a nice feel. The email isn't very long and gives you opportunity to read further elsewhere. Consensus: It's dogs, what's not to love?! The email is short, effective, and also uses video for additional content. Consensus: The template has a clean aesthetic and the oblong image is unusual, but works really well. Consensus: The email only focuses on a couple of property listings, as to not overwhelm. The images are the primary focus of the email and we like the tease with "Soon to be listed." Consensus: A clean newsletter-style template that utilizes multiple columns well. A touch of humor as well with the use of memes, but all the important information is still there. Consensus: Utilizes the logo colors to brand the rest of the template. The images give it a personal touch. It is a long email, but organized well. Consensus: Warm, pleasant colors and design. Short and sweet content. Consensus: Professional and organized. The colors are simple, but work. The featured articles give the reader a chance to dig deeper outside of the email.

Nick_S · ‎12-16-2022

We're happy to hear the issue was resolved (or will be shortly), but if you still need more assistance please don't hesitate to reply back to this thread!

Nick_S · ‎11-09-2022

Hi @TimL229, The winners have been (randomly) selected and notified already. We generally don't publicize the winners afterwards. However, my team and I are reviewing all of the templates that were shared and we're looking to do a showcase of some of our favorites in an upcoming post. I hope you look forward to it!

Nick_S · ‎09-26-2022

The sweepstakes is now closed! Thank you so much to everyone who shared their campaigns. We will be selecting and notifying the winners soon! Email Templates Template Runway Sweepstakes The email template. An essential part of every email marketing campaign. It brings the whole operation together and gives our eyeballs something to look at! It doesn’t matter what industry you are in or what you’re trying to promote with your marketing, we all want a template that invites our audience to engage with us. At Constant Contact, we try to make creating your email campaigns to be as streamlined and enjoyable as possible, but it doesn’t mean it can’t be difficult. We want to celebrate all that hard work by having our users show off their favorite email templates! Strut that template down the metaphorical runway so we can all gasp in astonishment at our computers (budget is tight; couldn’t afford an actual runway). And if you do share, you’ll be entered to win some cool prizes from our Professional Services team! How to Enter: Create a reply post on the Template Makeover Sweepstakes article (you’re already here!) and include a short URL (also known as a permanent URL) to a campaign you’ve designed from your Constant Contact account. That’s it! Side note: The template will be visible in the short URL you provide, but if you feel comfortable doing so, we encourage you to ALSO insert an image of your template into your entry post so we can fill this sweepstakes article with some fun design and color! For example, you can take a screenshot of your template! It doe not provide an additional entry to the sweepstakes, though What are the prizes? One lucky grand prize winner will get a free Premium Template Design ($299 value). Three lucky follow-up winners will get free Animated Template Packs ($119 value each). All of this courtesy of our amazing Professional Services team! Winners will be chosen at random for selection. If you are a winner we will notify you by the contact email address listed on your Constant Contact account, so make sure it is up-to-date! Thank you. One last thing! We won’t be able to include everyone, but we’ll be keeping a close eye on the templates that get shared and plan to do a follow-up post highlighting some of our favorites! Questions? Let us know below or reach out to us at social_support(at)constantcontact(dot)com. — *No Purchase Necessary. The Constant Contact Community Template Runway Sweepstakes is open to legal residents of the 50 United States (and D.C), 18 years or older. For Official Rules, visit here. Promotion ends on October 28, 2022 at 11:59 PM ET. The Sweepstakes is in no way sponsored, endorsed or administered by, or associated with Khoros.

Nick_S · ‎09-19-2022

Hi @RebeccaG375, I'm happy to hear it worked for you!

Nick_S · ‎09-02-2022

It’s a whole new world out there, because SMS Marketing has come to Constant Contact! Email has long held the crown when it came to online marketing communications (and still does), but SMS marketing provides a new avenue for small businesses and nonprofits to stay in touch with their audience. However, SMS is a much more highly regulated communication tool, so it is good to be mindful of how, why, and when you’re contacting your audience With that in mind, I wanted to provide a few things to keep in mind when setting up SMS marketing with Constant Contact. This list is not exhaustive, but are major call-outs that we don’t want people to overlook. Qualification In order to use SMS marketing, your business/organization HAS TO have an Employer Identification Number (EIN). If you don’t have one, visit IRS.gov to check for eligibility. Your business/organization and you HAVE TO be based in the United States. Make sure the content you plan to create for SMS does not fall under our prohibited content restrictions. Your business name is different from your sender name. The business name has to reflect the name listed on your tax forms. If the name does not match, the registration will be rejected. The default sender name is what your contacts will see in your text messages. It CANNOT be changed after registration. No exceptions. Make sure you pick the right name and are satisfied with it before finishing registration. Each SMS message has a 1950 character limit, but are broken down into 160 character segments. We recommend keeping your marketing messages to 160 characters, because: Each 160 character message counts towards your billing. Longer text messages have a higher chance of being blocked by the SMS provider. Your audience is more likely to engage with shorter messages. The Telephone Consumer Protection Act (TCPA) in the U.S. prevents marketing messages from being sent between 8:00 P.M. and 11:00 A.M. ET. The system will automatically prevent you from sending during this time. Contact Permissions The contacts you have curated for your email marketing communications DO NOT automatically overlap with your SMS marketing communications. Any contacts you have prior to successfully registering for SMS, even if you have their phone numbers listed on their profile, have to be given the choice to opt-in for SMS marketing. New SMS opt-ins must provide an email address, as well. Keep in mind, only U.S. numbers can be collected for SMS opt-in. Make sure to choose the “SMS marketing opt-in” option when setting up a lead generation landing page. Additionally, make sure your Terms & Conditions and Privacy Policies are linked in your SMS settings. We have templates you can use!

Nick_S · ‎08-25-2022

Do you know how to make it easier for your audience to self-select which lists they want to be on? @CWF_Communications reached out to the Community asking how to do so and we think this is meaningful content to highlight for others with a similar curiosity! Community moderator extraordinaire @William_A stepped in with a response, which we’ve edited for the purposes of this article: The Update Profile link is found in the footer of all your emails by default. It provides email recipients the opportunity to change which lists their email address is associated with for a specific Constant Contact user, instead of unsubscribing completely. Multiple lists can be made visible for contacts to choose from. It is important to note: The contact will not see the list options until they click on a link in an email they receive that will bring them to the Update Profile form. When an Update Profile form has multiple lists available, these lists will be visible if a contact were to choose the Unsubscribe link, as well. Remember, not all lists need to be included in the Update Profile/Unsubscribe set-up. Make sure to select the correct lists and that they are titled appropriately. Whatever the list is called within your Constant Contact account is how it will appear to your audience when they’re making updates. If you are not seeing the Update Profile link, follow the steps in our tutorial article to activate it. Additional reading: Unsubscribed contacts overview

Nick_S · ‎07-22-2022

Constant Contact emails, in keeping with government regulations, require all emails to include identifying information about your business in the footer such as the business name, a physical address, and the email address it is being sent from. Did you know? Not all businesses have a physical storefront and not all users want to provide their personal address. A P.O. Box is an accepted address to use. While this helps legitimize your business, conform to regulation, and assist with maintaining high delivery, not all businesses operate out of a single physical address. It's possible you're a small business or nonprofit that works from multiple storefronts or offices and caters to different demographics. How do you represent all of your businesses on a single account? The truth is that Constant Contact is designed with one business/one location in mind. If you review your account settings you’ll see you can add your identifying information so that it will auto-populate every time you create a new template. The information can still be changed manually when working on an individual template, but this would be cumbersome to update every time you start a new campaign. You might find this helpful: Create a reusable template Additionally, it can get complicated to support multiple businesses/locations if you’re trying to represent them individually and cater to different contact lists. Regulatory policies such as CAN-SPAM or CASL are pretty clear about giving email recipients the ability to unsubscribe from unwanted emails. If it’s not clear to a contact which email list they are on, when they go to update their contact profile or unsubscribe, they could inadvertently unsubscribe from everything instead of a specific business and now that contact is lost to the whole account, unless they resubscribe. In short, we do not recommend trying to support multiple businesses and/or locations in a single account. But we do have a solution. It’s called becoming a Constant Contact Partner! What is a Constant Contact Partnership? The Constant Contact Partner Program offers a special suite of tools to help manage your clients or multiple businesses, especially if you plan on expanding. There isn’t a one-size-fits-all solution for Partnerships. We cater to different business and organizational structures; such as marketing agencies, organizations with multiple departments, and franchises. However, organizations such as churches, schools, and non-profits might not be a good fit. Specifically, starting a partnership with Constant Contact will give you the ability to manage multiple Constant Contact accounts under one umbrella account! When you have five or more accounts under your umbrella, you are given a free Constant Contact account! We recommend getting in touch with our awesome Partner team to learn more about how a Constant Contact Partnership could benefit your business.

Nick_S · ‎07-20-2022

Hi @gwendolynp, Follow the steps in this article on how to view poll results to find that information! You'll probably have to go to the automated series directly and click on the individual email campaign that has the poll in it to see the results (versus the normal Reporting screen).

Nick_S · ‎07-19-2022

Hi @WeAreOCUL, Your observations are correct. They are using a specific template designed by our template design team. Those specific features are not available in that editor. It looks like they were using the Birthday Banner template and made some edits as far as color, background pattern, etc.

Nick_S · ‎07-19-2022

Hi @Ashaya_Yoga, The ad would have to be created within Constant Contact to show up on the dashboard. Any ads created outside of our platform would not be visible.

Nick_S · ‎06-30-2022

Hi @FirstNameL335231, The Community has real people here to assist you! If you'd like to speak to someone on the phone, you can review our contact information.

Nick_S · ‎06-28-2022

Hi @HillaryC69, At this time Constant Contact isn't partnered with any print-on-demand services. That's a great idea, though and I'll pass it along to the right people! As for a workaround, there isn't anything specific for print-on-demand. You would have to download, say, a .pdf of your email and then use that file in whatever capacity you need with a third party service.

Nick_S · ‎06-28-2022

Hi @animalcareleague, We're glad to hear it is resolved!

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Retail & Ecommerce

Nonprofit

Real Estate